As Data Account Manager you will be joining a passionate, friendly and dedicated team, with the purpose of managing a portfolio of accounts and being the dedicated point of contact. This is a dual-focused role and there are opportunities to specialise in UK or international compliance. You will have a customer focused approach to build strong working relationships and strong data analysis skills to articulate complex data problems/processes back to customers in an understandable manner. This position is a full time, permanent position, working for our client on the outskirts of Stratford upon Avon. The role is hybrid (2 days in the office) and there are lots of excellent benefits offered too. Part time hours considered - four days per week.
As Data Account Manager, you be responsible for:
Managing a portfolio of accounts and being the dedicated point of contact, you will:
Having a customer focussed approach that builds a strong working relationship with the customer, and provides excellent customer service
Using your excellent communication skills to:
Liaise with compliance schemes, customers, and third parties to ensure compliance with a range of legislation and voluntary commitments
Build up knowledge of various compliance regulations and commitments via research/building relationships with contacts
Deepen your understanding of the customer requirements and the industries they operate in
Utilising your strong data analysis and Excel background to:
Articulate complex data problems/processes back to customers in a way that is easy to understand
Manipulate and analyse large volumes of data
Being proactive and poses a solution orientated problem solving ability to identify service development areas, supporting a culture of continuous improvement
Using your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy
Being resilient to high volumes of communication and deadlinesAs Data Account Manager, you must be/have:
Excellent written and verbal communication skills
A customer focused approach
Ability to quickly take on large quantities of technical information
Highly IT literate
Solution orientated problem-solving ability
Collaborative working style
Excellent planning, scheduling and organisation skills
Minimum 2 year of professional customer service experience
Full, clean, manual UK driving licence
Minimum: Grade C in Mathematics and English GSCE/O Level standard
Desirable: Educated to degree level or equivalentWhat's in it for you?
Very flexible hybrid working
Annual discretionary bonus up to 10%
25 days holiday with option to buy sell holiday (up to 10 days annual leave)
Access to voluntary benefits including private medical insurance, cycle to work scheme, subsidised gym membership
Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
Pension scheme up to 8% employer contribution
Access to reward & discount platform
Wellbeing initiatives
Volunteering day