We have an exciting opportunity to join our
Reservations Team at The Fife Arms Hotel, Braemar as Reservationist
working with our Reservations & Revenue Manager, Front of House Manager,
and team.
We are looking for an enthusiastic individual with
a similar level experience and a passion for excellent hospitality and a desire
to develop your skills. You’ll be delivering the utmost quality of service
exceeding the expectation of our guest experience in every aspect of their stay
so that they leave us feeling enriched and engaged in our ethos as well as well
as meeting our sales targets.
As a Reservationist you will be responsible for:
* Taking reservations enquiries and making
bookings for hotel rooms and restaurants.
* Working cohesively with the Ghillie
(concierge) team to maximise internal sales and enhance guest experience
at every touchpoint within the hotel.
* Actively contribute to achieve the Room
Revenue and Overall Revenue targets of the hotel and contribute with
creative ideas.
* Ensuring that all enquiries are answered as
soon as possible, ideally within the same day of being received by phone
or email and no later than 24 hours.
* Ensuring that pre-arrival checks are carried
out as per the operating procedures.
* Having complete knowledge of facilities, room
rates, promotions, and hours of operation so that you can positively
approach bedroom, guest activities/experiences, and F&B outlet sales
opportunities.
* Working closely with Reception to ensure the
flow of communications between Reservations and Front Office is seamless.
You’ll be surrounded by a team with a creative
flair and a passion for fresh food and brilliant service with a desired to
learn and grow. All striving to go beyond for guests, our team, and the
community.
Our
successful Reservationist will have:
* Proven
experience from within a similar luxury hospitality environment.
* Previous
experience with Opera Cloud.
* The
enthusiasm and willingness to learn.
* Initiative, emotional
intelligence and strong communication and organisation skills.
* The ability to work under
pressure.
* A passion and ambition to
deliver exceptional experience.
* A
willingness to work to the high standards that are demanded from a luxury
establishment
What’s in it for you?
* 30 days holiday
* Free annual guest experience for you and a
plus one
* Enhanced pension scheme
* Free food and drinks whilst on shift
* Generous Artfarm-wide discounts including our
properties in Somerset, Scottish Highlands, London, Los Angeles and
Menorca!
* Amazing sports and social events led by local
social committees
* Life Assurance
* Health benefits including a health cash plan
* Employee Assistance Programme
* Career development opportunities tailored
around your aspirations and goals
About Artfarm and The Fife Arms Hotel
Artfarm is a one-of-a-kind independent hospitality
company founded by Iwan and Manuela Wirth. Renowned for developing and
reinventing distinctive sites including the award-winning Fife Arms Hotel in
Braemar, The Fish Shop Restaurant & Fish Mongers in Ballater, The Audley
Public House & Mount Street Restaurant in Mayfair, London, Manuela
restaurant in Los Angeles, Roth Bar, Da Costa Italian Restaurant and Durslade
Farm Shop in Somerset, and Cantina Restaurant in Menorca. Artfarm uniquely
brings together art, community, education, people, and place.
Located in the heart of Braemar, the hotel houses
46 beautifully appointed bedrooms - each one a homage to place, person, or
event with links to the area along with the stunning Albamhor Spa and some of
the most unique event spaces. Dining experiences extend to the Clunie Dining
Room showcasing the art of open wood-fire cooking, The Flying Stag Pub serving
up local beers and firm Scottish favourites, Bertie’s our glamorous and elegant
Whisky Bar, Elsa’s our Art Deco Cocktail Bar, and our more relaxed Drawing Room
– all of which celebrate the best in local ingredients and are expertly
prepared by our dedicated culinary team.
Want to join the family? Apply today!