Lead Application Support Analyst, Sheffield
Client: Elevation Recruitment Group
Location: Sheffield, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Reference: 0e84b4fc8fc9
Job Views: 10
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
* Predominantly site-based role in Sheffield *
Are you a dynamic and driven individual with a passion for technology and problem-solving? We're looking for an exceptional Lead Application Support Analyst to join our client's team. This role involves providing first-class software support for ERP/back-office systems and integrated applications, as well as leading the scoping, designing, and implementing changes to application configurations to meet business needs.
Full training on supported business applications will be provided, enabling you to excel from day one. You will collaborate with a talented team on diverse projects that will help expand your skills.
Key Duties & Responsibilities:
* Provide timely support for ERP/back-office systems and applications
* Lead configuration change initiatives, following best practices and change management procedures
* Work with end-users to troubleshoot issues and understand their needs
* Analyze reported issues, identify root causes, and implement solutions
* Assist with user acceptance testing (UAT) for new releases and updates
* Deliver training and documentation to end-users
* Coordinate with cross-functional teams to resolve complex technical issues
* Stay updated on application updates, features, and industry trends
* Ensure SLA compliance by resolving incidents within set timeframes
* Maintain detailed documentation of support activities
Candidate Requirements:
* Experience in application support and development in a commercial environment
* Basic accounting skills for troubleshooting financial modules
* Strong SQL skills for data analysis and querying
* Proficiency in Microsoft Office applications
* Knowledge of MS CRM systems
* Valid driving license for occasional travel
* Experience with business analyst methodologies is a plus
If you're ready to advance your career in a supportive and dynamic environment, we'd love to hear from you!
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