I am working with a great client who is looking for a Front of House Coordinator to join their head office Centre.
The main purpose of the role is to provide a positive first impression of the Centre and handle initial sales enquiries, carry out viewings where required, and seek out opportunities for revenue.
Some Main Duties and Responsibilities:
1. Ensure that clients and visitors are welcomed and received in a friendly and responsive manner, providing a positive first impression of the Centre.
2. Act as an ambassador for the Company and its services, making recommendations for improvements and potential revenue opportunities.
3. Handle complaints with courtesy and refer more serious issues to the Centre Manager, ensuring timely feedback to customers as appropriate.
4. Assist colleagues in delivering outstanding client care and service standards as measured by client surveys.
5. Undertake other tasks relevant to the day-to-day running of the Centre, as requested by the Centre Manager.
6. Carry out viewings in the Centre Manager's absence, ensuring all relevant contact and viewing information is entered in the system.
7. Support the Centre Manager in achieving income generation per square foot targets and desk rates.
8. Positively promote the company to prospective new tenants to achieve occupancy level targets.
9. Manage (or assist receptionist with, where relevant) booking, administering, and invoicing meeting rooms.
10. Ensure that housekeeping is of the highest standard, specifically that the reception and meeting room areas are well maintained, neat, tidy, and well presented at all times.
Key Requirements:
1. Experience of running/coordinating a Conference Centre or Business Centre.
2. Excellent Customer Service skills.
3. Experience of dealing with bookings and cancellations.
4. Experience in a front of house or similar role.
5. Experience in Sales and business-to-business client relationship building.
6. Leadership skills desirable.
7. Flexible and adaptable.
8. Ability to work well under pressure.
If you think this is the job for you and you're ready to join the team, get in touch with me - Laura.
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