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About the role
Kinneir Dufort (KD) is a world-class user-centred innovation and product development consultancy, serving clients in the medical and consumer health sectors. We are part of the SteriPack Group, which has global contract manufacturing facilities in Europe, the USA and Asia, as well as further design and product development capabilities in New Jersey and Colorado in the USA.
Front-End Innovation and Strategic Design is key to growth at KD. We aim to bring our clients and teams closer to the end user, and be the leading voice on the macro trends shaping healthcare. This enables us to create future products and services destined for success.
We are looking for someone with experience and are open to hiring either at a Mid or Senior level. It's important that you have a passion for healthcare as well as user research. We are committed to flexible working and are open to this role being either a full-time or part-time position, depending on the needs and preferences of applicants.
In the role you'll:
1. Scope, plan, manage and lead qualitative research studies, translating observations into actionable insights and making clear recommendations to our internal teams and our clients.
2. Lead client meetings and play a key role in proposal creation.
3. Set up and moderate research studies with limited supervision.
4. Facilitate inspiring workshops for our clients and internal teams that excite everyone about what's possible.
5. Collaborate with other departments and proactively run aspects of projects.
6. Present effectively to clients and internal teams and write reports that demonstrate knowledge and evidence of human-centred design methods and techniques that can be applied to challenges.
7. Draw upon a range of disciplines to solve challenges such as psychology, design, or anything else that is relevant.
8. Carry out research fieldwork either in-person or online, depending on the requirements of the project.
9. Guide and inspire other team members and support them with their objectives.
Your skills and experience
Whilst you do not need to meet all these points, please ensure you meet most of them before making an application:
1. Have consultancy experience within qualitative research.
2. Have experience in healthcare and/or passion for working in this sector.
3. Have experience of planning global contextual research, creating screeners and organising recruitment.
4. Have experience of moderating research sessions and facilitated discussions.
5. Have experience of planning and facilitating workshops.
6. Demonstrable experience of uncovering unmet needs and framing them into succinct recommendations and opportunities to clients.
7. Demonstrable experience of defining, managing and delivering projects.
8. Be able to build and deliver clear and engaging presentations to clients.
9. Be willing to support with proposal writing (even if you haven't before).
10. Be willing to travel to conduct research across the UK and sometimes overseas (5% to 10% of your total working time across the year).
As we are open to applications from Mid or Senior levels, the salary banding for this role is £45,000 to £60,000 (Mid £45,000 to £50,000 and Senior £50,000+). If you would like to discuss salary further before making an application, please reach out.
Why work with us?
We offer flexible hybrid working policies in terms of both location and working hours from day one. We operate availability hours so people can start at 9:30am if needed, lunch can be taken between 12:00pm to 2:00pm (in case you want to pop to the gym or attend an appointment), and we offer an early finish on Fridays if you have banked your contracted hours for the week.
Our full-time contract is 38 hours per week. Colleagues at KD work with a great deal of flexibility, which varies across our teams. An individual's working pattern is agreed with their respective line managers, considering the needs of the individual and the team. We trust our people to work from home, although there may be some occasions when working from the office is necessary. Please get in touch with us if you are thinking of applying but would like more information about how our flexible working policy might work for you in this role and how the team work currently, or if you would like to speak to us about the possibility of part-time working in the role.
We recognise that we are only as good as our people, and we know how important it is to support our team:
1. Performance related company-wide bonus
2. Flexible working approaches around our availability hours (which are Monday to Thursday 9:30am to 12:00pm & 2:00pm to 4:00pm and Friday 9:30 to 12:00pm) to help support your work-life balance
3. Access to a digital wellbeing platform and 24/7 support through our Employee Assistance Programme
4. Private healthcare for you and your family
5. Enhanced Maternity and Paternity leave
6. A matched contributory pension scheme
7. 25 days holiday per year (with the option to purchase up to one working week of annual leave each year and bonus days for length of service)
8. Cycle to Work & Electric Vehicle Lease scheme
9. Training and development opportunities which include regular 'lunch and learn' style sessions and knowledge sharing via internal channels
10. Dedicated learning and development days per year
11. Discounted First Bus monthly and annual passes
12. Free breakfast every Wednesday, plus free lunch once per month ahead of our company meeting
13. Secure in-building bike storage and shower
14. Free eye tests
15. The opportunity to become involved in our work with various organisations, such as Kerning the Gap and Remap
16. Regular opportunities to have your say and share your thoughts on how we can develop as a team and as a business
17. Enjoy our café that acts as the focal point for the whole team to get together for either morning coffee, lunch and afternoon tea
18. There are also plenty of opportunities to socialise outside of work too, including activities like staff-organised runs, the book club, cycles, regular monthly team socials and our Summer and Christmas parties!
About us
The KD team within SteriPack are based in an iconic building in the vibrant city of Bristol. The characterful Grade 2 listed stone building was originally built as a sugar refinery around 1850. It's now completely refitted, and houses all our staff plus our workshops, labs, the design studio, an HF usability suite, as well as client meeting spaces. We are in a great central location: the local area is full of independent shops, and it is only a short walk up to Park Street, or over to the Harbourside and St Nick's Markets, both of which have regular street food markets.
Our values underpin everything we do.
• See possibility: we explore the potential in everyone & everything and embrace change to create opportunities.
• Make a difference: we want to part of the solution and have courage to act, even when it isn't easy.
• Stand together: we collaborate seamlessly, value difference and support each other.
We believe strongly in equality and fairness and try hard to do the right thing; we speak up for and support groups who are working to make a difference. Many of our team are also involved in, or run, events in their local communities, making a difference to those around them.
Across the whole of SteriPack our teams are intelligent, hard-working, fun and collaborate brilliantly together to produce creative solutions. We work with some of the most interesting clients in the health sector, from the biggest global businesses to innovative scale-ups, with a particular focus on medical devices (including drug delivery, orthopaedics, surgery and diagnostics) and consumer health.
We're a multi-disciplinary team straddling the earliest stages of product concepting through to manufacturing and end-market delivery. We have experts in research, design, human factors, digital UX, engineering, electronics & software, prototyping, and manufacturing all integrated within one Group.
Do we sound like a good match for you?
Please note the deadline for this vacancy is the 11th December, although we reserve the right to close the vacancy earlier if we have a high level of applications. We look forward to hearing from you!
At KD we consciously embrace diversity and proactively encourage this with our recruitment process. We welcome applications to this position from anyone meeting the skills criteria, from any background.
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