For more information on the Job Description and Responsibilities please click the link below. More detail about the role Previous experience of working within the GP Practice or other health care provider would be desirable. You must be organised, self-motivated, forward thinking with excellent customer service skills. It is important that the candidate is empathetic towards patients using the Practice and can remain calm under pressure and deal with patient queries whilst answering calls and dealing with GP requests, be assertive and able to multi task and deal with a high volume of patients in reception whilst responding to other demands. Knowledge of medical terminology would also be an advantage. This role is a wide and varied one and the successful candidate will work closely with the patient and a multi-disciplinary team of clinicians to co-ordinate their healthcare needs, directing them to the appropriate service ensuring they get the most suitable care from whatever health or social care provider is appropriate. You will also be the first point of contact for the care homes covered by Tiverton PCN and you will build and maintain good working relationships with care home staff. You will also be allocated a caseload of identified patients and be required to ensure that their changing needs are addressed by taking into account local priorities, health inequalities and/or population health management risk stratification. You must be a person who likes working within a team but who also has the ability to take responsibility for their own work. If you think you are up to the challenge and would like to be part of the Castle Place team then please apply now. In return for your hard work and dedication we can offer you the opportunity to work within a very friendly and supportive team within the Royal Devon and Exeter NHS Trust Organisation. Working Pattern: 20hpw Monday: 8.30 to 16.00; Thursday and Friday 9.00 to 16.00 Interview Date: To Be Confirmed For further information please contact: Lisa Sydenham, Operations Manager: lisa.sydenham@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.