Technical Service Representative – Gas Engineering Salary: £25,000 - £35,000 per annum, depending on experience Location: Shirley, Solihull Job Type: Full-time, Permanent Working Hours : Monday to Friday, 9:00 AM - 5:00 PM Our highly successful Solihull based client is seeking a Technical Service Representative with a background in gas engineering to join their team. The ideal candidate will utilise their technical expertise to assist customers with inquiries, troubleshoot issues, and provide comprehensive solutions. Company Culture Modern Culture: They embrace innovation, creativity, and collaboration. Vibrant Workspace: Be part of an energetic team in a new Solihull office. Career Growth: Opportunities to grow and develop your career within a dynamic and expanding business. Team Spirit: Work alongside like-minded professionals who value teamwork and positivity. Key Responsibilities: Respond to customer inquiries via telephone and email, providing technical support related to gas engineering installations and services. Diagnose and resolve technical issues by applying industry knowledge and problem-solving skills. Communicate complex technical information in an accessible manner to customers with varying levels of technical understanding. Collaborate with the engineering team to stay updated on product developments and technical specifications. Maintain detailed records of customer interactions and solutions provided. Identify opportunities to improve customer satisfaction and contribute to service enhancements. Qualifications and Skills: Previous experience as a Gas Engineer or in a similar technical role within the gas industry. Strong understanding of gas engineering principles and terminology. Excellent communication skills, both verbal and written. Proficiency in using customer service software and tools. Ability to work independently and as part of a team. Strong organisational skills and attention to detail. Empathy, patience, and a customer-centric approach to problem-solving. Job Ref: CB203 Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything within 5 – 7 working days, presume your application was unsuccessful. By applying, you give permission for Hollyfield Personnel to contact you and retain your details.