We have an exciting opportunity for a personable and organised Head Receptionist with a passion for hospitality to join our team at Sunset Hospitality Group UK.
About Us
Sunset Hospitality Group (SHG) has expanded into London with the launch of three new venues in the prestigious Belgravia neighbourhood, now open at the iconic 19 Motcomb Street. Each concept offers a unique culinary experience to the city. SACHI presents refined Japanese Kappo dining with seasonal omakase menus and a rooftop terrace boasting panoramic views. Amélie serves bold Provenal flavours in a day-to-night setting. LUUM, a vibrant cocktail lounge, blends Latin American mixology with an energetic atmosphere.
Why Join Us?
* Up to 50% employee discount across all UK locations
* Guaranteed minimum weekly hours
* Birthday off on us!
* Meals on duty
* Access to employee assistance programme
* Wagestream: financial wellbeing benefit that allows you access to your pay as you earn it
* Generous referral bonus
* Opportunities for international relocation
* Employee events
* Career growth: your professional journey is our priority. Elevate your career with tailored growth opportunities that align with your ambitions
* Sunset Hospitality Group is extremely proud to be recognised as one of Dubais Great Places to Work, so well all be here to support you in your journey with us!
The Role
As Head Receptionist, you are the face of 19 Motcomb Street, creating an exceptional first impression for every guest. You will take ownership of reservations, guest flow, and service coordination, ensuring a seamless experience from arrival to departure. A natural networker and relationship builder, you will engage with guests, fostering connections that encourage loyalty and repeat visits. With a strong presence and confident personality, you will support the Reception & Reservations Manager to lead and develop the team, ensuring outstanding service standards and a welcoming, professional atmosphere at all times.
Key Responsibilities
* Create a warm welcome, ensuring every guest feels valued from the moment they arrive
* Manage reservations & guest flow,optimising bookings while delivering an effortless dining experience
* Oversee VIP & regular guests, anticipating their preferences to offer a personalised touch
* Support the Reception & Reservations Manager to lead & develop the team
* Ensure seamless front-of-house operations,coordinating with restaurant, reservations, and events teams
* Handle guest inquiries & service recovery,resolving issues with professionalism and care
* Maintain the reception & cloakroom areas, ensuring they reflect the venues premium standards.
About You
* Proven experience as a Head Receptionist within a multi-site luxury hospitality venue
* A natural networker with a warm, engaging personality and strong relationship building skills
* Strong leadership skills, with the ability to coach, motivate, and develop a team
* Exceptional organisational skills with ability to multitask in a fast-paced environment
* Proficiency with reservation systems and table management software
* Proactive problem solver with excellent communication skills and attention to detail
* Excellent team player
This is a fantastic opportunity for someone who holds genuine passion for hospitality, wants to be a part of a global lifestyle brand and above all enjoys all things people.
****Candidates must have right to work in the UK****
Sunset Hospitality Group is an equal opportunity employer. All applications will be considered for employment regardless of race, colour, ethnicity, religion or belief, nationality, sexual orientation, gender, gender identity, or disability status.
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