Communications Officer Role Summary
We are looking for customer-focussed and professional individuals with great attention to detail, a calm head under pressure and drive to make a difference to London's communities.
* Handling emergency and non-emergency calls, prioritising responses to incidents, and working with colleagues across London to manage requests for assistance.
* Facilitating telephone interpreting for callers who speak little or no English, building confidence in our multi-cultural communities.
* Working within the Despatch and Pan London environments, communicating with officers and staff on radios and deploying units to calls.
Main Responsibilities:
* Handling emergency and non-emergency calls with a framework, triaging calls in accordance with this framework and assessing each one's priority and risks.
* Prioritising responses to incidents and working with colleagues across London to manage requests for assistance.
* Facilitating telephone interpreting for callers who speak little or no English and building confidence in our multi-cultural communities.
* Working within the Despatch and Pan London environments, communicating with officers and staff on radios and deploying units to calls.
Shift Patterns:
All new staff will work full-time for the duration of their 16-week training and coaching period. After this, they may submit a flexible working application for consideration as part of the annual flexible working application process.
They will work a 24/7, 365-day variable shift pattern, including nights and public holidays, with normal working hours of 36 hours per week, full-time excluding breaks.
The role attracts a Shift Disturbance Allowance and Flexibility Allowance.
Essential Requirements:
* A calm head under pressure.
* Customer-focussed and professional attitude.
* Great attention to detail.
* Drive to make a difference to London's communities.
The Metropolitan Police Service is committed to being an equitable and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels.