Anabas is a dynamic National Facilities Management company. Our focus lies in supporting corporate office occupiers looking for a great workplace experience for their staff and customers. Anabas is currently seeking to employ an experienced Senior Floor Captain to provide an exceptional client experience through the delivery of their duties. The File Room Floor Captain role is very client interactive and therefore needs the position holder to be able to provide great customer service, high standards in operational delivery and ability to understand what is needed to ensure the client requirements are met. The position holder will also have staff responsibilities so must know how to motivate, manage and coach the staff reporting into them. Basic skills in Reprographics and Post room activities desirable but not essential, training will be given to enable you to carry out your role effectively. This is a full time / part time, permanent position. (Monday to Friday 40 hrs per week) Benefits include:- Salary - £30,000 - 33,000 28/33 days holiday per year inc Bank Holidays, Employee Assistance Programme. Recognition and Reward scheme. Life Insurance 1 X annual salary Cycle 2 Work scheme. Recommend a friend scheme. Company events. Training & development opportunity. Role and Responsibilities: Take ownership and responsibility in providing support and resolution for our client’s teams ensuring a 5-star service is experienced by all. Work with the Facilities Coordinator to ensure that the operations of the contract are provided to an exceptional service. Maintain accurate records of jobs, including requests and completed tasks whilst providing monthly stats for your area of responsibility. Build positive working relationships at all levels with colleagues and clients and be always visible and available. Ownership of the File/Post room email inbox – Replying to requests for Printing/Mail/Couriers/Stationery Undertaking print and copy finishing jobs to a high standard, ensuring timely delivery of client requests. Oversee reproduction tasks, including formatting, proofing, and editing. Perform binding, laminating, and finishing tasks to prepare documents for presentations and meetings. Ensure that all finished products are professionally presented and meet office standards. Sorting / delivery / collection of incoming, outgoing, and internal mail to/from the correct locations. Ensuring all mail is delivered by COB each day. Booking of same day, UK overnight and international courier jobs as per client instructions. Ensuring that stationery, supplies and inventory is kept to an agreed level, both in storage and on the floors, processing ad-hoc requests. Relationship Management with key contracts – Printers, Couriers, Stationery, Building Services. Ensure all equipment is maintained to a good standard. Reporting and managing all faults through to fix. Monitor print hubs, MFD’s, general office stationery and general cleanliness. Re-stock and clean where appropriate. Provide cover support to the Senior Floor Captain during busy periods and absence Ensure the office is fit for purpose at the start of each day by undertaking regular daily inspections/quality checks, report and ensure any actions are completed. Providing team support - Assisting senior roles with ongoing support throughout. Ensure the office is fully compliant with all Health, Safety and Environmental legislation – reporting anything untoward. Take reasonable care of your own health and safety, and that of others, ensuring you comply with all Health & Safety procedures, conduct DSE, H&S audits, PEEPS support, Building evacuation process. Work in line with Equality & Diversity policy and report any incidents that are against the spirit of an inclusive work environment. Support company policies, ensuring full compliance with the procedures that accompany these. Provide support for access control functions within clients’ operational teams. Undertake other duties not specifically stated above which from time to time are necessary for the effective performance of the overall service without altering the nature or level of responsibility involved. Sound like the job for you? We look forward to receiving your application soon