YOUR MISSION
* The Field Operations team is part of the Marlink Enterprise Delivery organization. The Field Operations Coordinator reports to the Field Service Manager.
* Operational planning for new installation requests and service calls.
* Ensuring execution of field engineering assignments at the right time, with satisfactory quality and within defined cost limits.
MAJOR RESPONSIBILITIES
* Co-ordinate field service trips using Marlink and approved partners' FEs, based on requests from project managers and network operations.
* Quality assurance and cost control of field service work.
* Actively supporting development of the department and its workflow, and support procedures creation by factual feedback to improve operations excellence.
* Prepare reports from operations activities.
* Assist in HSE reporting to senior management.
* On-call rota participation.
* Ensure correct training and competence certificates.
* Support internal operations departments, including project and service delivery.
EDUCATION & EXPERIENCE
* Higher education in IT/Telecommunications and/or Business Administration or a minimum of 3 years experience in a similar role.
* Good overview of satellite and network/IP technologies in general.
* Project management experience.
KNOWLEDGE, SKILLS, & ABILITIES:
* Ability to plan, organize and delegate operational tasks within the FEs teams and their prompt evaluation.
* Excellent verbal and written communication skills and ability to listen and understand expectations.
* Strong analytical skills and decisiveness.
* High customer orientation, service-minded, and able to handle stress and high pressure.
* Actively share knowledge within the organization.
* Flexible to perform also other tasks outside the scope.
WE OFFER
* Marlink Training Academy for professional and personal development.
* International mobility.
* Equal opportunities employer.
* Cultural diversity.
* Attractive working environment in an international telecommunication company.
* Employee social events.
* Access to LinkedIn Learning.
* Cycle to Work scheme.
* Private Medical Care.
* EV Car Scheme.
The position will have a start date ASAP.
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