Department: Customer Service and Distribution Location: Treforest Office Description Internal Sales Agent – Treforest We are currently seeking an Internal Sales Agent based at Treforest Office, Cardiff. This role is a permanent position. You will be a key member of the sales team focused on the sales of construction material products as part of our South West and South Wales region. Key Responsibilities In the role, you will be responsible for dealing with inbound enquiries from customers, offering sales admin support to Territory Sales Managers and pricing/chasing/winning orders. To positively represent the Breedon brand, the Internal Sales Agent offers our customers an excellent and professional service. Ensure all phones are answered in a timely manner, and enquiries recorded. Raise quotations and price them within the tolerances agreed by the TSM responsible for the area. Add relevant notes to enquiries detailing any correspondence with the customer. Process order acknowledgments when POs received and confirm via notes on Excalibur. Administration of the Cash Sales Process including the recording of the data for the Purchase Ledger Team. Generate weekly reports for the Area Sales Manager, reporting key sales data and any significant enquiries. Actively seek and identify opportunities to sell additional products and upsell on the initial enquiry received. Respond to invoice queries within 7 days of them being added to your query log. Work pro-actively to identify new or declining customers, sites and opportunities. You may on occasion be required to cover other departments. Skills, Knowledge & Expertise Focus on the customer relationship – maintain good customer relations and actively build new ones Desire to succeed and build on customer base, upselling a range of products to ensure that Breedon succeeds and is the solution of choice for appropriate building projects Peruse personal development of our product range Effective time management, adhering to administrative policies and procedures Attention to detail to ensure sales data produced is accurate Job Benefits 25 days annual leave, plus bank holidays Holiday purchase scheme Share save scheme Aviva Pensions scheme Life Assurance 25 days annual leave, plus bank holidays Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands