Are you ready to step into a pivotal role where you'll be the face of exceptional service? Firmdale Hotels invites you to join our esteemed team as a Reception Supervisor at the prestigious Charlotte Street Hotel.
At Firmdale, we don't just provide accommodation; we create unforgettable experiences for our guests. As a Reception Supervisor, you'll play a crucial part in ensuring every guest feels welcomed and valued from the moment they step through our doors.
Firmdale Hotels is renowned for its unique blend of luxury, style, and personalised service. With a collection of award-winning boutique hotels in prime locations across London and New York, we pride ourselves on delivering unparalleled hospitality to our discerning guests.
As a Reception Supervisor, you'll be at the forefront of our guest experience, leading by example to ensure exceptional service standards are consistently met.
Responsibilities:
* Inspiring and motivating our front office team to deliver outstanding service with warmth and professionalism.
* Building rapport with guests and addressing any queries or concerns promptly and effectively, ensuring their stay exceeds expectations.
* Overseeing the smooth running of the reception area, with a keen eye for detail to uphold our impeccable standards.
* Providing guidance and support to team members, fostering a culture of continuous improvement and excellence.
* Proactively resolving any issues or challenges that may arise during the course of duty, ensuring guest satisfaction is prioritised at all times.
What you Need:
* Previous supervisory experience, demonstrating the ability to lead and inspire a team to deliver exceptional service.
* A genuine passion for delighting guests, with the warmth and interpersonal skills to create memorable experiences.
* Taking pride in your appearance and setting a high standard for personal grooming and professionalism.
* A meticulous approach to tasks, ensuring accuracy and consistency in all aspects of your role.
* A proactive attitude, with a dedication to going above and beyond to exceed guest expectations.
What We Offer:
* Hourly rate of £14.43 per hour plus service charge.
* Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
* Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
* Discounted cinema tickets, gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for recommending top talent
* Flexible scheduling without split shifts
* Dry cleaning service for work attire and discounted personal dry cleaning
* Enhanced holiday allowance based on length of service
* Season ticket loan for convenient commuting
* Ongoing training, professional development, and fully funded English lessons
* Regular social events, team activities, and fitness sessions
* Benefits like cycle to work scheme and annual long service awards
* One allocated paid day per year for volunteering work
* Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
* Times Best Places to Work 2024
* The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
* Manager of the Year Helle Jensen Cateys 2024
* Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
* Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
* Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
* Dorset Square Hotel One AA Rosette for Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel & Leisure IT List best hotels in the world
* Whitby Hotel, Crosby Street and Warren Street - Michelin keys
* The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
* Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here:https://www.firmdalehotels.com/b/awards-accolades/
If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
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