The Federation of Small Businesses (FSB) is the leading voice of 5.5 million small businesses and the self-employed across the UK. Since 1974, we've supported people to start, run and grow their own business.With market-leading benefits, local support, financial expertise, networking events and more, we provide our members with all the tools they need to succeed in business. Were also the UKs leading business campaigner, focused on delivering change on issues that matter most. With teams across the UK, we work with governments and decision-makers to make real change happen.
We have an exciting opportunity for the right person to join our team as an Operations Administrator, they will support the Operations Manager in providing efficient, effective, and flexible support to the Contact Centre, using a range of products including world-leading telephony & workforce management systems.
Are you a detailed orientated person with an interest in working in a constantly changing and adapting environment? Were looking for someone who actively looks for improvements in systems & processes, can troubleshoot issues and effectively problem-solve to ensure our operation runs smoothly.
Working on a range of market-leading solutions, your responsibilities will include CRM administration, scheduling agents using WFM, foreca...