Job summary
An exciting opportunity has arisen for a highly motivated individual to join the Shrewsbury & Telford NHS Trust (SaTH) Digital Services IT Service Desk on a temporary contract which will run to the
The successful candidates will be the face of Digital Services and will be the the first point of contact for all end users to ensure all IT service users receive an efficient and responsive and professional service.
You will provide a customer centric service with the aim of resolving incidents and service requests at the first point of contact and embedded following ITIL processes.
This role will include being part of an out of hours IT Service Desk on call rota and therefore a clean drivers license will be required and subject to check at interview stage.
Main duties of the job
Day to day duties will include but not exhaustive to;
1. Experience working in a busy IT Service Desk environment
2. Experience in problem solving in a mixed computing environment
3. Experience of working in a service delivery function
4. Influencing the application of IT to working practices
5. Experience of IT systems administration
6. Excellent communication skills and the ability to diplomatically deal with users of a mixed IT ability
7. Flexible attitude to the prioritisation of workload (to support the dynamic nature of the service)
8. Multi-tasking ability required to deal with multiple incidents awaiting resolution
About us
The successful candidate will have the opportunity to develop new skills and knowledge, and to be a part of many exciting and challenging projects currently being undertaken at the Trust as part of our Digital Transformation agenda.
You will work closely with all stakeholders and provide a robust, proactive and resilient service on which customers can rely upon.
Job description
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person Specification
Experience
Essential
9. Proven experience in Problem solving and Diagnostics
10. Proven IT Service Desk Experience
11. Experience of working in a service delivery function
12. Experience of IT systems administration
Desirable
13. NHS Experience
14. Understanding of ITIL working practices
15. Experience of testing newly developed software and reporting problems / issues
16. Experience of Customer Relation Management
Skills & Knowledge
Essential
17. Excellent written and communication skills
18. Broad knowledge of IT
19. Proven knowledge of supporting OS Win 7 and Win10
20. Proven knowledge of supporting iOS devices
Qualifications
Essential
21. Educated to GCSE Level
Desirable
22. ITIL Qualification
23. Relevant IT specialist course