Job summary To provide an efficient and effective patient administration service to support the Trust's ambition to deliver high quality well co-ordinated care for patients and service users and to support consultants and clinical teams to function effectively. This includes: Actively managing and standardising administrative processes associated with patient pathways in line with national policy guidance and organisational standard operating procedures to ensure effective patient access and waiting list management for the clinical group. Main duties of the job Effectively tracking and monitoring patients progress through the 18 week pathway to ensure good clinical outcomes and a positive patient/parent experience. Escalating and resolving blocks in patient flow and capacity issues with the potential to cause delay to the Service manager and Directorate team as appropriate. Providing full line management to our secretarial and admin teams. Ensuring all clinic capacity is utilised effectively and that clinics conform to the agreed templates To liaise with medical secretaries and outpatient areas (cross-site) to ensure the effective flow of patients and escalating blocks in flow and capacity issues to service managers and escalate any need for patients to be brought back on track ensuring that clear timelines and actions are agreed and actioned. To produce an account of trends in flow blockages, reasons for potential breaches in the inpatient and outpatient pathways to the service manager as appropriate. About us Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality. We have three newly emerging strategic objectives: Our People - to cultivate and sustain happy, productive and engaged staff Our Patients - to be good or outstanding in everything we do Our Population - to work seamlessly with our partners to improve live Date posted 10 March 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year per annum Contract Permanent Working pattern Full-time Reference number 381-SS-6984295 Job locations SWB NHS Trust Sandwell General Hospital West Bromwich B71 4HJ Job description Job responsibilities For further information regarding this post, please see the attached job description and person specification. Job description Job responsibilities For further information regarding this post, please see the attached job description and person specification. Person Specification Qualifications Essential GCSE English and Maths Grade C and above NVQ4 in a relevant subject to the role i.e. Business Administration or Leadership and Management or willingness to work towards Excellent IT skills to include complex databases. Evidence of relevant continuing professional development. European computer driving licence qualification (ECDL AMPSAR qualification or evidence of extensive knowledge of medical terminology. Desirable AMSPAR RSA Typing Level 2 Experience Essential Specialist knowledge of waiting list or 18 week Pathway management systems Knowledge of PAS systems and other relevant databases Substantial experience within the NHS. Desirable Cancer Services knowledge and/or experience Experience in a management or supervisory role Previous experience of managing and changing service Person Specification Qualifications Essential GCSE English and Maths Grade C and above NVQ4 in a relevant subject to the role i.e. Business Administration or Leadership and Management or willingness to work towards Excellent IT skills to include complex databases. Evidence of relevant continuing professional development. European computer driving licence qualification (ECDL AMPSAR qualification or evidence of extensive knowledge of medical terminology. Desirable AMSPAR RSA Typing Level 2 Experience Essential Specialist knowledge of waiting list or 18 week Pathway management systems Knowledge of PAS systems and other relevant databases Substantial experience within the NHS. Desirable Cancer Services knowledge and/or experience Experience in a management or supervisory role Previous experience of managing and changing service Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sandwell and West Birmingham NHS Trust Address SWB NHS Trust Sandwell General Hospital West Bromwich B71 4HJ Employer's website https://www.swbh.nhs.uk/ (Opens in a new tab)