Role: 1st Line IT Support EngineerLocation: Leicester, UK (Hybrid)Salary: £24k
Are you a skilled IT Support professional with experience in Microsoft technologies? Do you thrive in a fast-paced environment where you can troubleshoot, support, and enhance IT systems? If so, we have the perfect opportunity for you!
The Role:We're looking for a 1st Line IT Support Engineer to join our dynamic team in Leicester. In this role, you'll be responsible for providing high-quality support to end-users, troubleshooting technical issues, and ensuring the smooth operation of IT systems. You'll work with a range of Microsoft technologies and play a key role in maintaining and improving our IT infrastructure.
Key Responsibilities:
* Provide 1st line technical support to end-users, resolving escalated issues efficiently.
* Troubleshoot hardware and software problems across Windows environments.
* Support and maintain Microsoft 365, Active Directory, and Azure environments.
* Assist with server administration, network troubleshooting, and security best practices.
* Work closely with 1st and 3rd line teams to ensure seamless IT operations.
* Document solutions and contribute to the continuous improvement of IT processes.
Requirements:
1. Previous experience in a 1st Line IT Support role.
2. Strong knowledge of Microsoft 365, Windows Se...