Job Description: Domiciliary Care Manager
Location: Central Reading, UK
Position: Domiciliary Care Manager
Company Overview:
We are a reputable and growing domiciliary care provider dedicated to delivering high-quality home care services in central Reading. Our mission is to support our clients in leading independent and fulfilling lives within their own homes.
Job Summary:
The Domiciliary Care Manager will oversee the daily operations of our home care services, ensuring compliance with all regulatory requirements, maintaining high standards of care, and fostering a positive environment for both staff and clients. The successful candidate will be responsible for managing a team of care workers, coordinating client care plans, and maintaining excellent client relationships.
Key Responsibilities:
* Leadership and Management:
o Lead, manage, and support the care team to deliver exceptional care services.
o Conduct regular team meetings and performance reviews.
o Recruit, train, and develop care staff, ensuring they have the skills and knowledge to provide high-quality care.
* Client Care Management:
o Develop and oversee individualized care plans for clients.
o Conduct regular assessments and reviews of client care needs.
o Ensure the highest standards of care are consistently delivered and maintain a person-centered approach.
* Regulatory Compliance:
o Ensure all services comply with relevant legislation, policies, and procedures, including CQC standards.
o Prepare for and manage CQC inspections and ensure action plans are implemented following inspections.
* Operational Oversight:
o Manage the day-to-day operations of the domiciliary care service.
o Oversee scheduling and allocation of care staff to ensure efficient service delivery.
o Handle client and family inquiries, concerns, and complaints promptly and professionally.
* Financial Management:
o Manage budgets and resources effectively.
o Monitor financial performance and ensure services are delivered within budget.
o Handle invoicing, payroll, and other financial duties related to the care service.
* Relationship Management:
o Build and maintain strong relationships with clients, families, healthcare professionals, and other stakeholders.
o Promote the service within the local community and attend relevant networking events.
Qualifications and Experience:
* Essential:
o Proven experience in a management role within the domiciliary care sector.
o In-depth knowledge of CQC regulations and standards.
o Excellent leadership and people management skills.
o Strong organizational and time management abilities.
o Exceptional communication and interpersonal skills.
o Proficient in the use of care management software and MS Office Suite.
o Level 5 Diploma in Leadership for Health and Social Care (or equivalent).
* Desirable:
o Previous experience in a similar role in the Reading area.
o Experience with budget management and financial planning.
o Additional training or qualifications in healthcare management.
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