We are recruiting for a Windscreen Manager to join our branch at Kilbirnie Street, Glasgow.
We offer:
33 days holiday allowance with room to grow
Private healthcare
Company van
Company phone and laptop
Life assurance
Generous retail discounts
Workplace pension
Opportunities for training and progression
Simplyhealth: all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
And much more...
Hours
Full time: Monday Thursday 8am 5.30pm (with half-hour lunch), Friday 8am 5pm (with half-hour lunch) and every second Saturday, 8am 12pm
About the role
As a Windscreen Manager, you will be responsible for overseeing and expanding the operations of the Windscreen department, leading and supporting mobile glass technicians as they carry out the repair and replacement of vehicle glass within our branches. You will ensure we deliver a high-quality service while working efficiently and maximising productivity. With the aim of delivering the best possible service to our customers, this role also involves managing enquiries, bookings, team performance, stock control and route planning.
We're looking for someone with strong management and communication skills, excellent problem-solving abilities, and a calm solution-oriented approach. Youll have a proactive can-do attitude, with strong attention to detail and the drive to achieve and exceed sales targets, while minimising costs.
Day-to-day duties
Respond and action email and telephone enquiries in a fast, professional, efficient, and timely manner, adhering to SLA.
Provide quotations and ordering parts from our suppliers, ensuring the systems are updated in accordance with our process.
Place bookings and organising technician routes, ensuring customer priority and maximise productivity.
Daily invoicing and staff administration.
Monitor and control stock, costs, and account management.
Essential skills and experience
Knowledge in windscreen repairs/replacements ensuring adherence to industry standards
Strong leadership skills with experience in training and managing technicians
Excellent customer service and problem-solving skills
Meticulous attention to detail
Understanding of sales targets and how to achieve and exceed them
Strong management and communication skills
Nice to have but not essential
Though an understanding of Microsoft Excel is required for the role, training may be available for the right candidate.
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do diverse in our make-up, united in our goals. To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks.
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