At Medigold Health, we pride ourselves on delivering exceptional customer experiences. As a leading provider of Occupational Health, our mission is to create lasting relationships with our clients through unparalleled service and support. We are looking for a dedicated and enthusiastic Customer Service Representative to join our dynamic team working from our Sheffield offices in the S8 0XF area.
Key Responsibilities:
1. Handle inbound and outbound calls professionally and courteously
2. Address customer enquiries, concerns, and complaints efficiently
3. Provide accurate information about our products/services
4. Resolve customer issues and escalate to relevant departments when necessary
5. Maintain detailed and accurate records of customer interactions
6. Meet performance targets and contribute to team goals
7. Continuously update knowledge of company products, services, and policies
Requirements:
1. Previous experience in a customer service role, preferably in a call centre environment
2. Excellent communication and interpersonal skills
3. Strong problem-solving abilities and attention to detail
4. Ability to multitask and manage time effectively
5. Proficiency in using computer systems and software applications
6. A positive attitude and a team player
What We Offer:
1. Comprehensive training program
2. Opportunities for career growth and development
3. A supportive and inclusive work environment
4. Competitive salary and benefits package, including health insurance, paid time off, and retirement plans
5. Flexible working hours
6. A comfortable and welcoming office environment
How to Apply:
If you are passionate about helping customers and looking for a rewarding career in customer service, we would love to hear from you! Please send your CV and a cover letter to recruitment@medigold-health.com with the subject line "Customer Service Representative Application."
Join Medigold Health and be part of a team that values dedication, innovation, and excellence. Together, we can make a difference!
Medigold Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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