Summary
Our apprentice programme starts in September 2025, you will join the Talent Acquisition team in a full-time role whilst studying towards a Human Resource Support Level 3 Apprenticeship.
Annual wage
Competitive
Training course
HR support (level 3)
Hours
Monday to Friday, 9.00am to 5.00pm.
37 hours a week
Possible start date
Monday 8 September
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Our purpose in Global Talent Acquisition is to help the business attract and retain the talent needed to make the financial lives of our clients and customers better.
In close partnership with our various lines of business, we plan and execute an effective and tailored recruitment process for each position. Therefore, we are the main point of contact throughout the hiring cycle and fully manage the required sourcing and procurement steps.
You’ll spend most of your time working alongside experienced colleagues, learning relevant and valuable skills, contributing to exciting projects and valuable hiring initiatives. The remainder of your time you’ll follow an established apprenticeship programme, graduating with a CIPD Foundation Certificate
Apprentices evolve during the programme based on their career aspirations and depending on how quickly their skills and behaviours develop. We encourage apprentices to take advantage of employee networks, mentorship and all other resources made available to them to accelerate their career.
Successful apprentices will continuously relate what they are learning with their work at Bank of America, as they progress through their apprenticeship.
As an apprentice, your key tasks and responsibilities may include but are not limited to:
* Working as part of a team, you will support all aspects of the recruitment process, building strong partnerships with recruiters, other members of the Talent Acquisition team and business hiring managers
* You will build a strong knowledge of Talent Acquisition activities and how our processes are delivered effectively and compliantly to fulfil the needs of our business
* Support recruitment activities as they arise
Where you’ll work
Amadeo Financial Center
Herons Way
Chester Business Park
Chester
CH4 9FE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BPP PROFESSIONAL EDUCATION LIMITED
Your training course
HR support (level 3)
Equal to A level
Course contents
* Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
* Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
* Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
* Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
* Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
* Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
* Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Presentation skills