The Newcastle upon Tyne Hospitals NHS Foundation Trust
Are you passionate about supporting quality patient care and would like to be part of a Service that provides care across the UK? Are you looking for a new challenge?
We currently have an Elective Admissions Officer vacancy within the Cardiothoracic Services Administrative Team at the Freeman Hospital and would like to welcome you to be part of our innovative team!
If you are a highly motivated and enthusiastic individual, then we want you!
This role is crucial to providing and maintaining an efficient and effective service for patients and their families. We are looking for someone who likes to collaborate with others as well as across our amazing organisation. We are also looking for someone that has a great eye for detail.
If successful, you will be responsible for liaising with clinical and non-clinical professional staff for the delivery of a high standard of care. Your role will directly impact patient experience and be part of providing seamless delivery of care.
Main duties of the job
Successful applicants will be expected to use their own initiative, to work well as part of a team, and to promote good working relationships with colleagues. In return, you will find that we're committed to the development and training of all staff; you will be supported to develop and broaden your knowledge and skills.
Job responsibilities
* The Elective Admissions administrative service contributes towards a systematic approach to delivering the NHS commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce patient choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers.
* Information management and data quality is essential to ensuring effective management of waiting lists.
* Through robust booking systems, the service aims to maximise theatre utilisation and maintain NHS patient access targets. This will require the service to have a strong patient-focused approach ensuring that written and verbal communication with patients is conducted in a professional and receptive manner. The booking of admission dates will entail a telephone contact facility. Patient confidentiality must be observed at all times.
You would be part of a service that is a centre of excellence for cardiac and respiratory care, providing some of the Trust's flagship services. We are one of the top units in the UK, providing specialist treatment for all types of heart and respiratory related conditions in adults and children across the Freeman and Royal Victoria Infirmary. This is a crucial role to support our professional teams, so we are looking for someone confident and assertive, with the ability to multi-task and remain calm under pressure. In return, you will be part of an organisation that is committed to the development and training of all staff; and you will be supported to develop and broaden your knowledge and skills.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
* NVQ Level 3 or equivalent level qualification or experience
Knowledge & Experience
* Previous administration experience
* Knowledge of MS Office (incl. Excel, Word & Outlook)
* Operational Experience of Waiting List Management Processes
* Knowledge of Trust eRecord system
* Understanding of NHS Waiting list management definitions
* Understanding of the NHS Constitution and NHS Operating Framework
* Customer service and call handling experience
Skills & Abilities
* Analytical and Numerical skills
* Proven organisational skills
* Proficient organisational skills
* Ability to work under pressure and remain calm
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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