Job Description Closing Date: 23rd Dec Permanent Role Purpose of Role: Investigate both opportunist and premeditated/organised motor claim fraud (including but not restricted to Staged collisions, Induced collisions, Suspect theft, Fabricated events). Investigate both opportunist and premeditated/organised home claim fraud (including but not restricted to Accidental loss, Theft, Accidental damage, Escape of water) Investigation of customers and third parties to prevent pecuniary loss to esure. Deliver robust counter fraud message to claimant and their representatives. Support and deliver outstanding customer journey where our insured has been the victim of fraud Provide support/mentoring for Investigators new to role until competent What will my role entail? CPD Accreditation: Minimal Level 2 in Advanced Validation Solutions (Digilog techniques) or equivalent building to Level 3 in Advanced Validation Solutions and Level 3 in Mentor in Risk Screening Expert knowledge of motor and home policy cover including limits and exclusions Responsible for timely triage and validation of referrals from multiple sources to determine if fraud concerns exist Responsible for all Investigation activities from cradle to grave on retained cases. Responsible for gathering and presenting evidence obtained from claims data supplied, industry and open-source investigation as required. Instruct and manage external suppliers on case-by-case basis (cost/benefit) and ensure clear concise instructions provided to maximise return. Accountable for sense check on all evidence gathered before submission for peer sign off on cases for repudiation. Accurately record investigation process and evidence obtained (pre/post repudiation) to ensure suitability for potential litigation and/or law enforcement referral. Responsible for maintaining accurate case data for internal MI applications and shared databases such as SIRA, IFIHUB Complete audits on other internal teams and external suppliers Identify and report leakage via internal form and/or SAR as required. Present evidence at civil/criminal trial on owned cases. Provide feedback on good outcome cases and/or areas noted for improvement into general claims teams. Responsible for review and sign off for claims submitted for repudiation and/or guidance feedback as required. Responsible for accurate check and approval of payment requests. Responsible for completion of ongoing delegated tasks including team audit, exception reports and others. Deputise for Team Leader as required (currently limited to specific individuals) Identify and escalate areas for improvement in current counter fraud process inside and out with enterprise fraud Develop capabilities of Investigators new to team/role Create and deliver counter fraud training as required across the business both policy and claim Other industry qualifications Interaction with enforcement agencies including law enforcement, Information commissioner (ICO) and IFD