Venesky-Brown’s client, a public sector organisation in Dalkeith, is currently looking to recruit an Administrator on a rate of £13.52/hour PAYE. This role will be based onsite. The working hours are 35 hours a week, 5 days a week, various shift pattern available.
Responsibilities:
- Manage inbound emails in a timely manner.
- Identify customer’s needs, clarify information.
- Record all conversations in our CRM system in a comprehensive way.
- Build good working relationships in order to engage with customers and colleagues effectively.
- Frequently attend ongoing training and briefs to improve knowledge and performance levels.
- Focus on meeting Service Level Agreement targets and timescales.
- Data entry: create and maintain records, standard reports and spreadsheets to ensure information is up-to-date, easy to access and accurate
- Communicate with internal and external customers by phone, in writing (email and standard letters) and face to face where appropriate within tight timescales
- Maintain a tidy work area and comply with all Health and Safety regulations
- Dealing with Administration of VE Mark Sheets returned from centres
Essential Skills:
- Good Standard of education with strong skills in numeracy and literacy.
- Previous experience in a customer services/support role.
- Proven ability to deal with all enquiries and work as a productive member of the team.
- Must be able to com...