Finance Business Partner / Data InsightsMy multi-site, International client has recently set up an overseas Shared Service Centre to process transactional Finance including Payables and Receivables.The transformation is now complete and they require a Finance Business Partner to drive Service Delivery, Performance Management and ongoing improvements.The scope of processes include: Accounts Payable, Accounts Receivable, Record to Report and Master Data Management.Responsibilities & Key AccountabilitiesPerformance ManagementEmploy a data-driven approach to performance management • Define and implement key service SLAs and process KPIs across SSC OperationsConvert service & process metric reporting into actionable itemsReport to stakeholders on performance metrics as per FSSC governance modelAct as representative in key forums for FSSC across service and process performanceEnsure efficient resource utilisation and process optimisation for all services provided by SSC (Offshore BPO)Act as the point of escalation to resolve issues and complaintsRelationship managementBuild effective relationships with external and internal customers of the FSSCPromote a culture of service excellenceEnsure service agreements are upheld by the FSSC and transparently reported to the wider business community Collaborate with stakeholders to escalate their issues and concerns and ensure the governance model is used to resolve issuesWork with key stakeholders across Finance and Commercial functions to ensure measures and metrics are fit for purposeEstablish regular cadence with internal and external stakeholders of the FSSCThe ideal candidate will have good relationship building skills coupled with the ability to develop processes with a good working level Excel and Modelling.On offer is a large degree of Hybrid working, Flexible benefits and Bonus scheme.