Customer Service Advisor
Due to expansion and internal promotions, we are recruiting for our fantastic client partner, which is an established, award-winning, company in York!
A full time, permanent opportunity has become available to work within the customer service team as a Customer Service Advisor.
The purpose of the position is to deliver first rate customer service to all potential and existing customers, ensuring all elements of the service are delivered to a high quality and on time. Working within a diverse, fun and hardworking team you will be working in a gorgeous city centre office & your typical day will look a bit like this:
* Issuing booking confirmations to the customer ensuring all details contained are correct.
* Build on-going relationships with customer’s, delivering world class service.
* Contacting customers and responding to email enquiries to ensure customers have all the information they require.
* Supporting the administration of any order cancellations, discussing other available options with the customers in order to retain their custom where possible.
* Liaising with insurance companies on behalf of customers.
* Carrying out mobility checks to ensure the customers mobility expectations are met where possible.
* Contacting customer to follow-up and resolve over-due payments of balances or deposits.
* Preparing & despatching customer documentation
The perfect Customer Service Advisor for this...