* A large scale nationwide technology estate
* A great opportunity to enhance your skill set
About Our Client
* A leading global Law Firm
Job Description
* Design, develop and conduct a training programme for users of core business systems
* focusing initially on iManage and Windows 11.
* Close liaison with IT staff members in Infrastructure, Service Desk and Applications Teams, in
* addition to key business Stakeholders
* Assistance with User Acceptance Testing and to IT Testing staff
* Liaison with users and technical teams to provide feedback on upgraded systems.
* Training needs analysis and IT skills gap analysis
* Delivery of high-quality role specific on-line distance learning and in-person IT Training
* Organisation and promotion of training courses
* Post implementation tailored at desk support to users.
* Effective support to users to navigate the learning curve.
* Strong support to the IT function in managing user adoption.
* Design and creation of a framework for introductory IT Training to new starters
* Regular progress reporting to IT Managers and Stakeholders
* Maintain updated training records
* Evaluation of the effectiveness of training provision
* Technical knowledge, professional qualifications and experience
The Successful Applicant
* Experience with IManage, Intapp and Inprotech
* Proven experience as an IT Trainer, with a focus on iManage
* Previous experience in application testing and support.
* knowledge of iManage, MS Office and Windows
* An understanding of workflow/case management systems
* Proven experience of designing and implementing training programmes
* Ability to create and develop training materials including online training interactions.
* Confidence in handling stakeholders and working collaboratively within a team.
* Possess excellent verbal and written communication skills.
* Articulate and capable of managing stakeholders at all levels.
* A team player with confidence in facilitating training sessions and collaborating on projects.
* Willingness to travel to UK offices, with the main hub located in the West midlands.
What's on Offer
* Working for a Global Law Firm
* Competitive salary
* Join a great team
* Hybrid Working
* Occasional overseas travel
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