Who are we? We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area. Role Summary To be the first point of contact with our customers, ensuring customer satisfaction in line with our service strategy, working as part of a team to provide a comprehensive customer experience. This role is an apprenticeship role as part of this apprenticeship you will: Dedicate at least 20% of your working hours to training or studying by attending training sessions, workshops, and meetings to gain essential knowledge in the field. Participate in off and on-the-job training to apply your learning in real-world scenarios, enhancing your practical skills and understanding of business administration. Complete assignments, assessments, and coursework to fulfil the programmes requirements. Engage in 1:1 sessions and performance reviews, providing valuable insights for personal growth and skill development. Receive mentoring and support from experienced professionals, offering guidance to help you succeed. Have opportunities for career development within the company, exploring potential growth and advancement. Complete a final end point assessment to demonstrate your knowledge, skills, and competence at the end of your apprenticeship. If you have not yet achieved a Level 2 in Functional Skills in math’s and English (or equivalent, such as GCSEs at grades A-C/9-4), you will also be required to complete these qualifications during your apprenticeship. Please note to be eligble for this apprenticeship you must: You must have been a resident in the UK, or EEA, Switzerland, or Gibraltar if you are an EEA national with pre-settled status in the EUSS, for at least the previous three years (you will be asked to provide evidence of this). You must not hold a qualification at the same level or higher in the same subject. You will need to be 18 or older at the start of the apprenticeship. Click the apply link for more information about the job description and benefits that we offer an an organisation