About Providor: Providor, a subsidiary of Sureserve Group Limited, specialises in installing domestic smart meters across the UK, working directly with numerous energy suppliers. As a leader in the smart metering industry, Providor is dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions. Purpose of the role: Responsible for supporting the company’s day to day handing of customer and client complaints. Key Responsibilities: To ensure complaints are logged and handle within a reasonable timeframe. To ensure our customer or client are being kept update with progress. To ensure VIP appointment are identified and priorities. To ensure GSOS is kept to a minimum and reported within SLA. To respond to trust pilot review within a reasonable timeframe and communicate any compliments from customers. To ensure email requests are answer within 3 hours of receipt. To achieving and maintaining clients SLA’s. To deliver department KPI’s. To adapt to and complete any additional ad-hoc requests as instructed by your Senior or Manager. Salary £ 24,846.00 Plus, a discretionary bonus of up to £1,440.00 per annum on successful achievement of monthly KPI’s Benefits Employer contributed pension scheme Employee Assistance Programme with 24 hours telephone and online access, 29 days annual leave (Inc. statutory bank holidays) Access to Flexible Benefits Scheme (including buy holidays, bike to work scheme, Health shield care plan, and many more) Life assurance Breakfast Club Social Events The Individual: Holds previous office experience Excellent communication skills both written and verbal. Be able to work to deadlines. Excellent attention to detail. The ability to record information with a high degree of accuracy. A sound practitioner of Microsoft Office suite and proprietary client record systems; with the ability to record information electronically and talk to clients at the same time. Probably gained within a call centre environment. Working with multiple client requests simultaneously and ensuring the ability to complete each task accurately and efficiently. Be self-disciplined and self-motivating.