Job Role: Senior IT Location: Jersey Salary: £35,000 - £50,000 DOE Contract: Full-time perm Verus Recruitment is delighted to support a well-established MSP that is looking for a Senior member to join their team. Your role will involve delivering top-tier technical support to our clients. You will serve as a key escalation point for high-priority and complex tickets, collaborating closely with the Head of Managed Services to optimise team performance and ensure client satisfaction remains a primary objective. Main duties: Responsible for addressing and resolving escalated tickets and inquiries from a team of Technicians and Senior Technicians, utilising our ticketing system and escalation process. Deliver advanced technical support for the Managed Services Team, handling high-level and complex issues involving a diverse range of systems, hardware, and software. Keep clients informed about the status of their tickets at every stage, providing timely updates on any changes or outages related to their issues. Offer advanced remote support to clients, particularly for intricate problems. Occasional onsite visits to assist customers with technical issues. Set a standard for excellence by maintaining clear and concise records of all work undertaken, serving as a role model for other staff members. Adhere to SLAs, company policies, and SOPs to ensure timely completion of tickets, preventing them from becoming 'stale. Technical Requirements: Office 365 administration Azure administration Administering Multi-Factor Authentication (MFA) Windows Server administration, including Active Directory, Exchange Server, and SQL Server Firewall experience, preferably with SonicWall and Ubiquiti Dream Machine General Wi-Fi support Knowledge of networking fundamentals Benefits: 25 Days holidays Private Health care 5% Pension Social and Wellness initiatives On-site gym Great training progression Plus plenty more perks and benefits Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer Keywords: 3rd Line Engineer, Senior IT, MSP, Managed Service Provider, UK, Jersey, Tech Career, 2nd Line, IT support