Job Summary
An exciting opportunity has arisen at St Peter's Hospital within our Paediatric Emergency Department for a clinical office administrator to join our team. We care for children and Young People aged from 0-18 years attending with a variety of medical, surgical and Mental Health conditions within a patient-focused, friendly environment.
We are looking for candidates who are able to work in a fast-paced, patient-facing environment. You will be supported by the registered nurses, HCSW staff, Unit manager and Matron within the department to assist in the communication and coordination of patients and their families/carers during their time in the department.
We would welcome suitable candidates for this new and exciting role. The post involves providing a service 365 days a year and will during the times of peak activity in the department.
Main Duties of the Job
The Post holder will:
1. Come into direct contact with patients, carers, relatives and healthcare professionals.
2. Undertake reception duties along with clerical and administrative support to the department.
3. Work within the PED to monitor patient activity and assist in the timely recording of patient progression.
About Us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond. Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.
Job Responsibilities
Reception and Administration Duties:
1. Act as a first point of contact to all patients, relatives and healthcare colleagues visiting the department, ensuring that they are dealt with in a professional, appropriate, courteous, calm and sympathetic manner.
2. Deal appropriately with telephone enquiries from patients, relatives, GPs and any other healthcare professionals.
3. Ensure that any patient or relative complaints received are dealt with professionally and passed to the appropriate senior person on duty.
4. Ensure that nursing and medical staff are alerted to any patient infection risks.
5. Assist in the tracking of patients as requested to ensure waiting time targets are not breached.
6. Exercise independent judgment and initiative when problems arise.
7. Be responsible for making outpatient appointments and assisting in the completion of safeguarding referral forms.
8. Work flexibly and as part of a team, covering colleagues for annual leave and sickness as required.
9. Assist in training new and temporary staff, providing support and advice where appropriate.
10. Provide administrative support for the clinical staff.
11. Work in partnership with all colleagues to help support patient flow and track stages of the patients journey.
12. Advise patients of waiting times in the department and update patients and carers as required.
13. Maintain a thorough understanding of National Access Targets and Care Quality Indicators.
14. Handle extremely emotive, challenging and sometimes unpredictable situations.
General Responsibilities:
1. Support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
2. Work as part of the team to ensure that patients receive an effective and friendly service.
3. Be aware and comply with the hospital policies and procedures of the Trust.
Person Specification
Skills
Essential
* Knowledge & awareness of diversity and human rights as appropriate to your role.
* Ability to communicate effectively to ensure high standards of care.
* Able to provide a customer-focused service.
* Ability to organise and prioritise workload.
Experience
Essential
* Experience in an acute hospital environment.
* Previous experience of administrative work in a Customer Care environment.
Qualifications
Essential
* NVQ L3 or Business Administration or able to demonstrate equivalent.
* IT skills/keyboard skills - use of Microsoft Word, Excel, EPR systems.
Other Requirements
Essential
* Ability to travel between Trust sites.
* Ability to be flexible to meet the needs of the team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. #J-18808-Ljbffr