Account Manager
Working hours: This role is available on a part-time, job-share or full-time basis.
Location: This role will be home based, with regular travel required throughout the southwest of England and Zurich offices (Farnborough, Whiteley and London).
Closing date for applications: 31/01/25
The opportunity:
This is an exciting role within our Public Services Team (Zurich Municipal) to support our existing customers and growth ambitions.
In this dynamic role we’ll expect you to meet financial targets for both commercial insurance and fee-based risk management services, working closely with our customers to understand their specific needs.
You’ll therefore be someone who puts customers’ needs first – someone who has natural rapport and empathy and who can build the strong relationships at all levels necessary for success. This role therefore requires a wide variety of skills and is for someone who relishes a challenge and likes to be given the freedom and responsibility to go out there and make it happen. Everyone passionately wants to deliver an exceptional service to customers that they can be proud of.
What will you be doing?
* Manage a number of Accounts, driving the retention and acquisition of business, whilst delivering innovative risk-based insurance solutions contributing to profitable growth.
* Structuring deals based around our end-to-end proposition, balancing customer need and underwriting rigour.
* Identifying and executing cross sell opportunities on additional lines of coverage & risk services across Zurich UK.
* Increased advocacy in the market by working more closely with influential stakeholders.
What are we looking for?
We’re looking for someone with extensive customer and market facing experience who can successfully influence externally and internally, balancing business needs whilst acting as an effective customer ambassador.
You’ll need to be comfortable working independently and as part of a wider market facing team. An ability to communicate well at all levels of an organisation is a crucial part of this role so our ideal candidate will have strong written and verbal communication skills and know how to flex this for different audiences.
A good understanding of our financial results and a breadth of experience across Zurich would be helpful. If this sounds like you, then we want to hear from you!
Who we are:
With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you.
Our Culture:
At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.
With the above in mind, we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.
We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.
The financials:
* 12% defined non-contributory pension scheme.
* Annual company bonus.
* Income Protection.
* Life cover - four times your salary.
Time away:
* 25 days holiday a year plus bank holidays.
* You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
* The option to buy up to an additional 20 days or sell some of your holiday.
* Three days paid volunteering.
* Up to 16 weeks' full pay for maternity, paternity and adoption leave.
Your health is important to us:
* Access to Private medical insurance.
* Virtual GP appointments.
* Discounted gym membership.
* Free flu jab.
* Access to a wealth of support from our wellbeing partners.
We're making a difference:
* Creating a brighter, more sustainable future underpins all that we do here in Zurich.
* Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
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