Platform Resourcing are currently working with a freight forwarding company who are looking to take on an International Freight Forwarder to join their expanding team based in Cwmbran.
This role will involve the organising of shipments internationally via road, air and sea. The successful candidate must have experience in exporting goods through 3rd party logistics firms within the UK and internationally, possessing knowledge of customs clearance documentations.
Working hours: Monday to Friday 8.30am – 5.00pm
Location: Cwmbran - Office based working
Benefits Package:
* Salary up to £35,000 basic dependent on experience
* Laptop and mobile phone
* Full Private Medical Insurance
* Discounted Gym Membership
* Holidays + Bank Holidays + additional day Birthday leave
* Additional holiday accrual each year worked – up to 7 years.
* Wellbeing support programme including mini health checks, and access to an external 24/7 confidential helpline
Duties and Responsibilities
* Strong Customer Focus – updating customers throughout the entire process, whether the updates be positive or negative.
* Ensuring customers receive the best service and experience possible to encourage customer retention and repeat business.
* Continuous improvement – consistently identifying ways in which the company can do better and implementing activities accordingly.
* Collaborating with internal teams including transport planning, sales and operations to book in loads.
* International freight planning, full loads through to groupage.
* Arranging transportation via road, air, rail and sea methods depending on the customer requirements.
* Ensuring on-time delivery targets are met.
* Pro-actively monitoring shipments, flagging any delays and providing continuous updates to customers regarding their shipments.
* Relaying shipment information to the drivers and continuously liaising throughout until delivery.
* Organising transportation of goods through the most cost and time effective methods
* After-care duties, following up with customers to ensure satisfaction, working pro-actively to prevent customers chasing you.
* Proof of delivery retrieval, updating systems as necessary.
* Assessing the reliability of current suppliers, undertaking pricing negotiations, ensuring that profits per job are maximized
* Looking at the current systems and processes, including the current onboarding of suppliers’ system.
* Managing the existing client base, identifying any improvements that can enhance their experience.
Essential Skills and Personal Attributes
* Experience within a similar freight forwarding/ transport industry role
* Experience of arranging shipments both within the UK and internationally
* Excellent communication skills, to be able to communicate well with customers, suppliers, and internal team members
* Drive, determination, and real ambition is essential
* Negotiation skills and experience is desirable
This is an opportunity for the successful candidate to build upon the role, where the client is willing to work with the right person to take this department onward and upwards.
Interested? If the answer is yes, please send your CV online immediately.
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Platform Resourcing Limited are acting as an employment agency and are advertising this role, and unfortunately are not always able to respond to all applications although we do endeavour to supply feedback when possible