Salary £37,967 - £47,460 per annum (depending on experience) Location Hendon, Sunderland, Tyne and Wear About the role Process Operator Team Lead Working hours Full time 37 hours per week Permanent Salary £37,967 - £47,460 per annum (depending on experience) Location Hendon, Sunderland, Tyne and Wear About the role We have an exciting opportunity to join our Water Recycling team as our Process Operator Team Lead, guiding your team’s contribution to the effective operation and maintenance of the wastewater treatment assets for our customers and the environment. This role will see you join a fast-paced team in the Northumberland area, coordinating and developing your team to maximise our asset performance. You will achieve this by following NWL policies, procedures, and guidelines without compromising safety. As Team Lead you will demonstrate our company values providing leadership, and a consistent approach to training within team. This includes supporting colleague development. The successful candidate will ensure operational practices are followed. This means you will provide regular team updates to ensure legislative and quality standards are achieved. This will make certain our full compliance against our discharge consents. In addition, you will have budget responsibility to identify areas of improvement and efficiencies. About you The successful candidate will have the ability to communicate effectively with the team and key stakeholders within the business. This includes utilizing technical knowledge of the day-to-day operation of effluent treatment processes and communicating updates. You will have proven experience of working in the water industry or process related industry and be able to plan your workload effectively. This includes assessing priorities and delegating specific tasks to your team in challenging circumstances. Ideally you will have proven leadership experience, using your clear communication skills to empower your team regularly. We’re committed to ensuring “Everyone Home Safe Everyday” therefore awareness of health and safety is important for this role. As Team Lead you will champion a culture of health and safety through company devices and PPE. You are also required to hold a full UK driving licence. Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work. Our colleague network groups include our Rainbow Support Network (LGBTQIA), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity. We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation. About us Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business. We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply NWG at a glance: Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come. We do this by providing reliable and affordable water and wastewater services for our customers. We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business. Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it. Our benefits We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include: Generous holiday entitlement starting at 23 days plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays. Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%. Free access to local attractions. A fantastic discount scheme, with savings on days out, shopping, travel and more. Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members. Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme. Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme. Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription. This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test. Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date. Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked Please note this role may require a DBS to be completed prior to employment About us NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water. We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do. Our values Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision. Our values are: Results Driven We take responsibility for achieving excellent business results. Ethical We are open and honest and meet our commitments with a responsible approach to the environment and our communities. Customer Focused We aim to exceed the expectations of our internal and external customers. Innovative We continuously strive for innovative and better ways to deliver our business. One Team We work together consistently, promoting co-operation, to achieve our corporate objectives. Colleague benefits We’re the great company we are because of you – our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of. To find out more about our benefits, see our benefits booklet attached to this advert. Eyecare Discounted Medicals Employee Assistance Programme Cycle2work Buying & selling annual leave Long service awards Salary sacrifice car scheme Computer Loans Award winning wellbeing site NWG savings scheme Company pension scheme Pre-retirement workshops Life assurance Discounts & cashback offers Qualification loan Documents Business Plan 2025-30 - Essex & Suffolk Water - Download Business Plan 2025-30 - Main Report - Download Business Plan 2025-30 - Northumbrian Water - Download Restore and Regenerate - Our Environment Strategy to 2050 - Download