Job Purpose
We are seeking an experienced individual who has extensive knowledge in customer service and can provide a warm and friendly welcome at the Front of House Reception, within a prestigious location in Central London. Within this role, you will be required to provide the highest level of client care and personal service to all associates in the clients' business, which includes visitors, occupiers and internal associates.
This amazing opportunity operates on a permanent contract working 18:00pm-22:00pm Monday- Friday.
We offer a competitive rate of pay and you will be entitled to 28 days holiday per annum including bank holidays.
At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.
Key Responsibilities
Deliver a 5-star guest experience at all times
Provide a professional first impression and deliver beyond client/visitor expectations
Ensure all visitors experience the full customer journey
Provide and maintain a consistent superior level of customer service at all times
Lobby hosting and lift escort management
Sensitive customer interaction while maintaining a cohesive acknowledgement of all guests
Be seen as a visible customer focused professional by being proactive and greet clients and visitors where possible
Anticipate and action client requirements in a professional manner
Provide a consistent professional service at all times
Issue visitor passes using agreed sign in and out policies and procedures
Ensure that on the day, meeting room/media suite bookings/queries or changes are dealt with efficiently
Communicate where required visitor or client arrivals with a high level of discretion
Handle all incoming telephone calls and enquiries in an efficient and sincere manner
Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas
Handle mail and courier enquiries with discretion and sensitivity
Provide administrative support
Ensure all fire exits are kept clear. Health & Safety issues are reported
Ability and fore sight to create a safe environment for all guests and visitors
Maintain a high security awareness at all times
CCTV interaction where required
Complete a full detailed handover at the end of each shift
Person Specification
Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
Holds a true passion for high standards of customer service delivery
Ability to provide 5-star guest experience
Previous experience in hospitality or a customer service facing role
Excellent interpersonal skills and the ability to interact with people at all levels
Immaculate presentation
Intuitive customer related logic
Excellent telephone etiquette
Ability to work independently with confidence, using own initiative as required
Look for opportunities to enhance client/visitor experience
Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
Confidence and common sense to access and utilize expert resources when making decisions
Maintain and practice a high degree of confidentiality at all times
Computer literate with good email etiquette. Use of concierge and Microsoft systems is an advantage.
Have an acute sense of security awareness
Valid SIA licence preferred but not essential
5 years of continuous work employment history without gaps and verifiable work history