Aspire to work with a brand pioneering vehicle technology? Volvo we want to disrupt the auto industry and be a leader in safety – and for that we need you.
We have an exciting opportunity for a Service Advisor to join one of Volvo’s well-known retailers based in Bishop's Stortford.
You’ll join a fantastic team and work alongside a brand who have made it their mission to make life easier, better and safer for everyone. As part of your employment, you’ll also receive excellent benefits and a bonus scheme.
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About this opportunity…
Lookers Bishop Stortford Volvo are recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team. Along with the extensive knowledge and support from Stuart, the aftersales manager and the team, you can look forward to on-going training opportunities that provide you with the right career path and career progression within the Automotive industry.
Key responsibilities...
* Booking MOTs, services and other repair work for our customers
* Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
* Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
* Managing a high-volume of customers daily as well as telephone calls and online booking queries
* Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
* Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Service Advisor at our busy dealership, you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
What's on offer...
* Enhanced holidays that increase with service
* Eligibility to join one of our car schemes
* Critical illness cover after 2 years and Life Assurance
* Smart Health - free access to support 24 hours a day, 365 days a year
* Mental Health support available 24 hours a day, 365 days a year: Mental Health Aiders on site/online, EveryMind and much more
* Enhanced paid maternity, paternity and adoption leave
* For some roles a company car and additional earning potential through commission or bonus
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship.