The Opportunity
Salary: NJC Grade 6 £26,409 to £27,711 per annum
Contract Type: Permanent
Working Pattern: 37 hours per week, full time, Monday to Friday
Location: Northleigh, County Hall, Chichester
Closing date: 6 March 2025
Interview date: 24 March 2025
Are you passionate about providing excellent customer service?
Are you empathetic when dealing with sensitive issues and challenges?
Do you enjoy interacting with a range of customers through calls, emails, and social media?
The Family Information Service is growing to meet the increasing demand as we roll out the government’s expansion of childcare. We are looking for an outstanding individual who prides themselves on their customer service skills, to join us as a Family Information Service Assistant, at this exciting time.
You will triage incoming requests directly from families or providers and make an evaluation of next steps, assessing the correct course of action or referral, referring any concerns, advising on complaints, completing complex calculations, identifying any risk of financial irregularity and flagging it appropriately, as well as brokering places for families struggling to meet their childcare needs.
You will use your excellent customer service skills to respond to day-to-day problems and queries from the public and partners and update our systems accurately providing a truly customer-focused service.
For more information on the Key Skills, Qualifications and/or Experience required, please refer to the Job Description attached.
We Are Looking For
1. Superb relationship building with a range of customers and colleagues.
2. Interpersonal and communication skills to provide clear and concise information, advice, and guidance.
3. Use of own initiative to work independently with a commitment to supporting families.
4. A professional approach, as at times you may deal with highly sensitive and confidential manners.
5. A reliable, efficient, and flexible individual who enjoys being part of a team.
6. A strong attention to detail, being adept at using IT software confidently.
About Us
The Family Information Service (FIS) provides information, advice and guidance to parents and carers of 0–25-year-olds on Ofsted registered childcare, childcare funding, family activities and support services. We are a statutory service meeting duties within the Childcare Act 2006.
Our service plays a key role for many families, especially working parents or those wishing to return to work or undertake training. In turn this supports a sustainable and prosperous economy across the county, enabling families to fulfil their potential.
To ensure this service functions well, the Family Information Service Assistant needs to be multiskilled to support a wide range of customers.
Benefits
As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance, and are rewarded for the work they do.