Position : Business Application Support - Lead (Business Central) Salary £35-40k Hybrid 2/3 days in office Purpose of Role : Lead the business applications service desk, manage SLAs, and enhance service efficiency. Ensure robust IT applications and infrastructure support. Participate in ISO audits and maintain standards. Key Responsibilities : Lead service desk operations (1st, 2nd, 3rd line support) with internal and third-party teams. Resolve help desk queries and communicate with stakeholders. Collaborate with Applications team for service enhancements. Manage processes for new starters, movers, and leavers per ISO standards. Maintain data integrity in IT applications. Ensure high service levels and conduct root cause analysis. Oversee business application continuity plans. Use ticketing systems for real-time updates and reports. Act as IT ambassador internally and externally. Drive continuous improvement and optimize business applications. Manage application changes and support transitions. Provide line management for the apps team coordinator. Oversee third-party support provider relationships. Key Tasks : Build relationships with internal departments and external stakeholders. Develop and manage KPIs. Monitor systems and maintain availability. Approve third-party invoices. Coordinate support requests and keep users informed. Identify knowledge gaps and design training programs. Create and analyze reports in Monday.com and Excel. Mentor and coach team members. Manage support tickets and perform root cause analysis. Maintain training matrices and propose training solutions. Manage hardware for new starters, leavers, and replacements. Handle internal meeting room equipment support. Ensure understandable 'what's new' publications. Manage asset register accuracy. Analyze and improve security reports. Person Specification : 2 years in Business Central support. Strong business process expertise. Proficient in Excel and data handling. Experience managing third-party suppliers.