Location: Belfast (Hybrid, with attendance at our regional office at least 3 days a week) Contract: Permanent Salary: £37,425 Closing Date: 6 January 2025 The role Part of the Modern Slavery and Human Trafficking (MSHT) team in Northern Ireland, the Senior Client Adviser is a rewarding role at Migrant Help. you will provide line management and oversight for MSHT Advisers and will provide a professional, high quality support service to a smaller, more complex caseload of Service Users, as well as taking first responsibility for Adviser escalations. If you are dedicated, team-oriented and have demonstrable experience working with vulnerable people and are looking for an exciting role that makes a difference, we’d love to hear from you Role responsibilities Act as first line of escalation for MSHT Advisers on operational/ safeguarding/ incident matters, case working advice and guidance on complex cases under the overall management of the Regional Manager for Northern Ireland Work collaboratively with the Regional Manager and other Senior Adviser to manage service capacity, ensuring effective delivery of service in line with contractual requirements Manage a small complex case load of clients, offering appropriate support to vulnerable Service Users and those with additional support needs as required Assist the Regional Manager to ensure staff adhere to deadlines for the provision of documentation and data in relation to reporting/financial invoicing to Department of Justice, NI Review Adviser risk assessments, and respond to Adviser escalations which includes reviewing incident reports and responding appropriately Work under the guidance of the Regional Manager to undertake service development and staff/service user engagement activities Attend contract/stakeholder/sector meetings with, or in place of, the Regional Manager as required Develop and maintain effective working relationships with NGOs, statutory agencies, police, relevant local authorities, partner agencies/stakeholders in the region as part of the Stakeholder Engagement Plan Keep up to date with best practice in the sector and any new legislation which may impact Service Users; disseminate as appropriate within VSSS Assist the Regional Manager with recruitment and induction/training of new staff and relevant internal training for existing staff, as required. Motivate the team to inspire a positive attitude to the Service and its continuous improvement Completion of annual Supervision and Appraisal (SAA) processes in line with organisational guidance and timescales, including line and performance management of Advisers and ensuring all staff development/training requirements are met within agreed timescales Conduct and participate in regular team meetings and complex case study sessions to ensure staff are kept up to date with changes and developments Provide telephone/new referral meet and greet during unsocial hours as part of the on-call rota requirement s The experience and skills you need Experience working with vulnerable people Excellent self-organisation skills and time management Ability to explain complicated information to Service Users including the use of an interpreter Presentation skills with the ability to make briefing sessions interactive For full person specification please see the job description Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to an Access NI check therefore applicants must: Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.) Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment About Migrant Help Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. These are some of the benefits we offer Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions E mployees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. How to apply To apply for this role, please click on the 'use this link to apply' button and complete the online application form attaching a copy of your CV and cover letter. Selection Criteria Y our application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.