Income Advisor – Housing Association – About The Client:
Castlefield Recruitment is collaborating with a well-established housing association in Staffordshire to seek an Income Advisors on an initial 6 week temporary contract with the view to go perm. This role offers flexible home working 3 to 5 days a week, following a short (few days) induction period. The position provides an hourly rate of £17 to £20 per hour through an umbrella company based on a 37-hour working week.
Income Advisor – Housing Association – About The Role:
* Assist in proactive management of rent arrears and debts within specified area.
* Understanding customers' personal and financial circumstances and how they've arrived at their current situation.
* Conduct interviews and correspondence with customers, agreeing on repayments.
* Provide accurate information and advice on welfare reforms to affected customers.
* Ensure adherence to financial procedures and regulations.
* Liaise with external debt collection agencies and other relevant agencies.
Income Advisor – Housing Association – What You Need:
* Experience communicating with customers over the phone.
* experience in handling and resolving rent arrears cases effectively.
* Basic ICT skills and the ability to communicate in writing to a good standard.
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