Hywel Dda University Health Board is seeking to appoint a Receptionist to work on a rota basis in Meddygfa'r Sarn, Pontyates. On occasion there may be a requirement to cover across other managed practices within the Health Board.
This is a diverse role within a busy and interesting GP practice. The post holder will be responsible for greeting patients politely and ensuring that the appointment system is run efficiently, monitoring the flow of patients to and from consulting rooms, and managing queues through telephone and face-to-face interaction.
The surgery is open Monday-Friday 08.00-18.30 and the hours will be a fixed shift pattern over the week.
Main duties of the job
1. Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
2. Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
3. Undertake a variety of administrative duties to assist in the smooth running of the practice.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire, and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health, and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. We welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 10/03/2025.
Person Specification
Qualifications and Knowledge
Experience
* Experience of working in an administrative role
* Working in teams/multidisciplinary environments
* Comprehensive understanding of Microsoft packages including Word and Excel
Language Skills
* Welsh Speaker (Level 1)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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