KYC/CDD Associates - Multiple Roles Available | CDD Team | Location: Gateshead Office Location - Hybrid Working Option Available following training period Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one. Where you’ll own it You’ll own it in our Gateshead site. Gateshead is our operational hub, full of vibe, great people with passion for our customers. Good activity, conversations with openness and where execution of your initiatives will happen. We operate a hybrid working model, with a minimum of 2 days per week working from our Gateshead site, and 3 days working from home. About the roles Available roles will be discussed at interview stage, and offers are subject to interview, and experience required for each position. Senior Customer Due Diligence (CDD) Associate Enhanced Due Diligence (EDD) Analyst CDD/EDD Process Specialist About the team Our UK Launch Worldpayers are the engine that propels us forward. Their curiosity and openness to new ideas feed our strategic direction and ultimately make our vision a reality. The Global SMB Ongoing Customer Due Diligence (OCDD) team are a customer & business centric team responsible for assessing all SMB customers who request to change their bank account details and at regular intervals in their lifecycle, through periodic reviews and event driven reviews (EDR) such as additional outlets and change of legal entity. This is to ensure that we know who the customer is, how they operate and their ownership structure. This helps to protect Worldpay and the industry from financial crime, money laundering and terrorist financing. The team balances AML risk processes with fantastic customer experience. We are looking for a specialist associate to join our growing department. What you’ll own Responsibilities outlined within this section are not exhaustive, and expectations will vary dependent upon the offered role – more information will be available at interview stage. Senior Customer Due Diligence (CDD) Associate: Review standard risk customers, to validate and verify customer information against public records and assess against internal risk criteria. Contact customers via email, webchat, and telephone to request, and provide, additional information required to support the review. Review adverse screening checks on clients and undertake follow-up research as required. Escalate cases, and red flags, as required to Specialised Due Diligence teams for further assessment. Meet internal sellers, and relationship managers, with their customers, virtually and in person, when required, to support the process. Manage personal workloads to ensure queues of work are dealt with in a timely manner and support your peers with their queues on a needs must basis. Manage assigned escalations from internal and external partners to ensure customers’ requests and reviews are completed as quickly as possible, whilst ensuring we remain compliant. Enhanced Due Diligence Analyst: In addition to the role of a CDD Associate, you will also review moderate risk and high-risk customers and perform Targeted Due Diligence (TDD) and Enhanced Due Diligence (EDD). You will also evaluate all high-risk cases that have been referred for approval. You will provide expert policy advice, and be a liaison to internal risk, compliance, and legal teams. CDD/EDD Process Specialist: In addition to the role of a CDD Associate, you will provide support to the wider team, giving feedback and coaching on any training gaps identified, to ensure best in class service. You will also work in collaboration with internal teams, such as Quality Assurance, Transaction Monitoring, Credit Risk and Cyber Security, highlighting any trends and issues. You will also assist in audit and assurance evidence gathering and remediation. You will be accountable for ensuring training material is kept up to date, version controlled, and updates are effectively communicated to the relevant teams. You will provide input in to process improvement work, identifying operational impacts, and where required, lead on adapting processes with the focus of successful delivery whilst ensuring consistency and best practice. We will look to you as a culture and change champion as we strive to achieve Worldpay’s goals of bringing greater levels of value and service to clients. What you bring: Knowledge of CDD and EDD policies and procedures, with a minimum of 2 years’ experience in a CDD/KYC, or similar, role. Superb diligence and an ability to apply creative problem-solving techniques and tools to compliance issues. Outstanding judgement & decision-making skills with the ability to utilize various sources and types of information to conclude an investigation and make subjective decisions based on sound rational. Strives to get things right first time, every time. Communicates ideas both verbally and in written form in a clear, concise, and professional manner. Looks for efficiencies that could support your colleagues and business skills managing multiple tasks. Confidence and assurance to be able to critique work and provide feedback. Provide understanding of downstream impacts. Excellent communication skills both written and verbal communication Ability to identify opportunities for process improvements and to challenge the status quo. Ability to work autonomously along with being a good team member. Added bonus if you have: Experience or familiarity with merchant acquiring, or in the payments industry. Excellent Analytical Skills Experience of Coaching and Training Worldpay perks - what we’ll bring for you We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect. A competitive salary and benefits. Time to support charities and give back to your community. Parental leave policy. Global recognition platform. Virgin Pulse access. Global employee assistance program. What makes a Worldpayer At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team. Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers. Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up. Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. We can’t wait to hear from you. To find out more about working with us, find us on LinkedIn. LI-CW35 Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. pridepass