Service Delivery Manager - Infrastructure, Cyber Security, Managed Engine Ops, Trellix, Arcon, Cisco - Hybrid Remote, UK
A global organisation is seeking a Service Delivery Manager to help manage and lead Cybersecurity and Infrastructure support teams across a large Cybersecurity project.
You MUST have an Active SC Clearance to be eligible for this position.
This can be a full-time, permanent position, OR an initial contract duration of 6-12 months + possible extensions.
The position can be worked on a Hybrid remote working basis, 2 days on-site in Rugby, with 3 days remote work.
Key Skills required:
* Strong experience with at least 10+ years in Infrastructure and cybersecurity domains.
* Should be strong in Cybersecurity & Infrastructure managing and driving 24X7 support in rotation shift, lead L2 and L3 team members to manage day-to-day operations as a service contract.
* Set up strong KPI's to track the team on a regular basis to measure performance.
* Should have strong experience and knowledge around ITIL framework in setting up Incident, Change and Problem management, aligning with client frameworks / expectations.
* Drive action tracker, RISK register to address smooth delivery.
* Be a single point of contact for all escalated cases, reducing the impact with defined delivery framework.
* Should have technical experience and knowledge on Infrastructure and security systems and services, including SIEM, Data Protection, Tokenization, Endpoint Detection and Response, Encryption and Security Event Management, IAM/PAM, Firewalls, Vulnerabilities management process, patching criticality and process, Cloud/on Prem- VM, Database, Backup and Redundancy etc.
* Mandatory to have experience and knowledge around Managed Engine Ops (Performance and Availability monitoring – Server, FW, Infra), Trellix – AV malware, SIEM, DLP, Native Encryption, EPO (E Policy enforcement), Tenable SC – Vulnerability management, AXIOM – HRSM security (log inspection, Investigation), ARCON – Endpoint Privilege Management, CISCO FNC – firewall Management console, CISCO firepower & FortiGate (remote access).
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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