We are currently recruiting for a Quality Executive on a 12 month Fixed Term Contract to join our Quality Team at City and Guilds based out of our Burntwood office.
We are looking for an enthusiastic individual, with excellent customer service and IT skills who would love to join our well-established organisation: City & Guilds.
* This role perfectly suits candidates with experience from highly regulated organisations and education sectors but equally it can work well for ambitious, proactive individuals with previous experience from various customer facing roles. We welcome applicants from all backgrounds who can see how their transferable skills will fit into the role.
* Our diverse teams are full of different personalities and backgrounds, so these are great opportunities for you to develop your career.
You will be working on a hybrid basis with a mix of home and office, 3 days a week in the office, 2 days working from home.
About the role
1. Guide customers from onboarding to ongoing support, handling queries effectively.
2. Take ownership of customer issues and ensure positive resolutions.
3. Identify and mitigate risks across customers, products, and services...