Be a key part of a 170-year-old brand that styles individuals for moments that matter. Deliver exceptional customer experiences, provide engaging styling options, and contribute to the overall store KPIs. Key responsibilities include delivering customer service excellence, striving for high productivity, and having strong product knowledge. Be aware of external opportunities to improve store performance and assist with stockroom and back area housekeeping.
* Key Responsibilities:
* You deliver an exceptional customer experience, following the Moss Essential Steps of Service.
* You strive for high productivity, seizing each opportunity to maximise sales and services goals.
* You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store.
* You will be aware of external opportunities that could improve store performance and provide the best customer experience.
* You will assist store management with stockroom and back area housekeeping.
What You'll Need to Succeed:
* Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
* POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You:
* Reflects the aesthetic of Moss through personal style and presentation.
* Embraces continuous self-improvement and efficient time management as core personal attributes.
* Has outstanding communication abilities to inspire, guide, and foster meaningful relationships.
* Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
* Employee Discount: 70% discount across all our stores.
* Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
* Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
* Season Ticket Loan: Financial support for commuting.
* Cycle to Work Scheme: Encouraging eco-friendly travel.
* Discounted Gym Membership with PureGym: Promoting physical health and fitness.
* Life Insurance: Providing peace of mind for colleagues.
* Ongoing Development: Tailored to suit your career ambitions from day one.
* Access to Moss Learning: An online learning platform for skill enhancement.
* Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
* New Baby Gift: Celebrating important personal milestones of colleagues.