Helpdesk Co-ordinator required for a leading facilities management and professional services company. The business puts their customers at the heart of everything they do and is keen to hire people who are passionate about delivering 1st class customer service. The role supports a reactive maintenance help desk for clients/contractors with responsibilities including inputting job orders, responding to telephone calls from the maintenance helpline, ensuring timescales are met, chasing contractors, and arranging quotations. You'll be the initial point of contact between the business and their customers, keeping them updated and handling their issues and queries professionally.
What will you be doing as a Helpdesk Co-ordinator?
1. Providing support on the reactive maintenance help desk for clients/contractors
2. Inputting job requests/works orders via the in-house software system and completing all requisite fields
3. Responding to telephone calls from a dedicated direct maintenance telephone line, ensuring works are completed within the required time period
4. Chasing contractors for updates and completion on all works carried out
5. Arranging for quotations on any costed works, ensuring return within 15 days of receipt to Manager/Supervisor and processing for authorisation
6. Supporting with the out of hours telephone cover once every three weeks
7. Processing contractor invoices
8. Preparing reports for key clients
9. Maintaining excellent working relationships with colleagues, clients, and contractors
10. Reporting into the Head of Facilities Management
We would LOVE to hear from you if you have the following skills and experience:
1. Experience working within a helpdesk role in facilities management
2. Passionate about delivering 1st class customer service
3. Excellent communicator with the ability to build strong working relationships
4. Ability to work well under pressure and to tight timescales in a busy reactive role
5. High attention to detail when processing job orders and client/customer requests
6. Computer literate with knowledge of MS Office and ability to learn in-house software systems
What will you get in return for your work as a Helpdesk Co-ordinator?
1. Salary of up to £25k, dependent upon experience
2. Hours of work are Monday to Friday 8am to 5pm, with a requirement to support out of hours once every 3 weeks
3. Holiday entitlement is 20 days + bank holidays, rising with length of service to 25
4. Birthday day off
5. Working for a leading facilities management and professional services company
6. Free parking
7. Close to major motorway and public transport links
Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days, your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
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