Two Positions Available CKH are thrilled to be expanding the Customer First Team and we have a fantastic opportunity for the right candidates to join them working at Head Office, Shrewsbury Avenue (with ability to work form home on occasion). Hours of work are between 0800 – 1800 Monday to Friday on a rota basis plus flexibility to work an occasional Saturday morning in our City Centre location. Working hours will not exceed 37 per week. As a Customer First Adviser for Cross Keys Homes you will be the first point of contact for customer queries by telephone. You will effectively and efficiently demonstrate a professional approach to ensure that all interactions are managed calmly and with empathy ensuring the correct action is taken to resolve queries. Using our LETS principle, you will need to actively listen to and understand the details of each contact, assessing and supporting customers with patience and empathy with the aim of first contact resolution. You will therefore need to maintain up to date knowledge of all CKH services to provide excellent customer services to residents and those who access CKH services. The ideal candidate for this role will be someone who has previous experience working in a call centre customer service environment. So, if you are a calm and confident communicator able to demonstrate good listening skills and can ensure the timely resolution of customer queries we would like to hear from you Please see the full job description and requirements linked at the foot of this advert. INDAD The Company A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion. Our dynamic approach has made us one of the region’s leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we’re committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we’ll continue to grow our business in today’s fast-paced operating environment. There’s more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too. You can find out more about us and the services we offer our residents on the CKH website. Putting People First CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds. At CKH, everything we do is about the people who live in our homes and access our services. So, we know we need the best people to deliver the outstanding services and support our communities deserve. No matter where your career with us takes you, you’ll be part of a team that makes a difference and creates opportunities that change lives. As well as working to create sustainable, prosperous communities, we’re also keen to build a workplace community where you can feel supported by colleagues and enjoy your time at work. With a broad range of backgrounds and experience, our team is united by our shared values: action, commitment, excellence, integrity and teamwork. If that sounds like you, we’d love to hear from you. Benefits We know we need to provide a great working environment to attract the best people. Our offer includes: A great pension scheme: we will double your contribution up to a maximum of 10% and include Life Cover Generous holiday entitlement; 25 days plus bank holidays increasing with time Flexible family friendly and carers policies that allow a range of paid and unpaid leave CKH Rewards benefits platform including cashback on purchases, instant vouchers and reloadable gift cards Westfield Health, giving access to a range of benefits such as 24 hour DoctorLine, Employee Assistance Programme, money back for glasses and dental treatment (after probation) Documents