Seasonal Hospitality Steward
Directorate: Northumberland Estates Syon Park
Days/Hours: Saturdays/Sundays 6.00am 3pm
Rate of pay: £17 per hour
Purpose of job
A steward is the public face of Syon Park to the client and is responsible for ensuring the couple and their party are looked after whilst in the Hotspur Wing. An eye for detail and a proven record in dealing with clients is highly desirable. A quick-thinking team player with a flexible approach to an ever-changing environment is ideal. Smart presentation and a professional attitude are essential qualities. Stewards may be responsible for enforcing rules and procedures laid down by Syon Park but doing so in a sensitive and customer friendly way.
The Hospitality Steward is responsible for ensuring that all visitors are evacuated safely in an emergency, and that clients have the best experience possible.
Main duties and responsibilities
Greeting guests and directing
Responding to queries
Dealing with emergency/unexpected situations
Assist the House Manager with serving refreshments, snacks and breakfast to the guests
Assist the guests with their luggage/bags (lift available)
Meet and greet hair stylists/make-up artists/photogrophers etc for the bridal party
Support housekeeping and help with light housekeeping duties
Personal Qualities:
A confident and mature approach is essential. Must be self-motivated communicating with others and able to act on own initiative
Ability to work within a team but also take responsibility for actions and work on own initiative
Demonstrate commitment to providing a high level of customer service
A good eye for detail with the determination to ensure that all aspects of the event are in place
Willing to work evenings and weekends
Calm, friendly manner and positive attitude
Excellent team working and awareness
A positive and outgoing personality is essential
Commitment to develop expertise and having the courage to try new things
Supporting others to succeed
Full UK driving license/provisional license required to drive a buggy whilst working an Event
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