Hertfordshire Partnership University NHS Foundation Trust
Are you looking for your next challenge? Do you want to work for an outstanding NHS Trust? If the answer to both of these questions is yes, then please read below.
We are looking for a highly organised Receptionist with exceptional customer service skills, to provide a welcoming, confident and professional approach to this Post incorporating the Trust's values when carrying out their duties. HPFT places great emphasis on providing the highest standard of customer service to our Service Users, Carers, and Visitors so these skills will be an integral part of your personality. You will provide a range of Reception duties ensuring that the Reception runs smoothly and efficiently. Applicants must demonstrate excellent IT skills and a good working knowledge of Microsoft Office applications.
The Site is operational between the hours of 9:00am - 5:00pm, Monday to Friday.
The Post is part-time: Thursday and Friday, 9:00am-5:00pm.
You will be able to work in a challenging and interesting environment and possess outstanding interpersonal and communication skills.
This vacancy may close early if we receive a high number of applications. Please complete and submit your application promptly.
Please be aware this role does not meet the salary threshold for sponsorship.
Main duties of the job
You will be able to offer a comprehensive service within a busy and often demanding environment so candidates will need to be confident and adaptable to change.
1. Answering the telephone and transferring calls to various departments where appropriate.
2. Welcoming Service Users, Carers, Professionals, and Visitors to the Site and dealing with enquiries on the phone or face to face.
3. Checking IDs and handing out security alarms and keys for which training will be given.
4. Reporting maintenance and cleaning issues to the Help desk and keeping accurate and up to date maintenance logs.
5. Acting as a Fire Warden and being responsible for keeping the Reception area clean, tidy, and organised.
6. Dealing with deliveries of stationery etc., to the building.
7. Booking all Clinical and meeting rooms for the Clinical and Corporate Staff working in the building for which training will be given.
You will work closely with other members of the Reception Team to ensure a smooth and effective Reception Service.
About us
Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission.
Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health, and learning disabilities across Hertfordshire, Buckinghamshire, Essex, and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence, and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Job responsibilities
Duties will include:
1. Answering the telephone and transferring calls to various departments where appropriate.
2. Welcoming Service Users, Carers, Professionals, and Visitors to the Site and dealing with enquiries on the phone or face to face.
3. Checking IDs and handing out security alarms and keys for which training will be given.
4. Reporting maintenance and cleaning issues to the help desk and keeping accurate and up to date maintenance logs.
5. Dealing with any deliveries, as well as booking all Clinical rooms and meeting rooms for the Clinical Staff.
Please refer to the attached Job Description for more details before applying.
Person Specification
Qualifications
* Good level of education/GCSE or equivalent incl. English Language
* Good level of numeracy
Previous Experience
* Experience of working in a healthcare/mental health care/office environment
Skills / Knowledge / Ability
* Proficient in the use of Microsoft Office software, in particular Outlook, Excel, and Word
* Wide knowledge of office procedures including use of technology
Communication Skills
* Excellent verbal and written communication skills, in person, on the telephone or electronically
* To be experienced in dealing with people in distress in a calm and confident manner
* To have proven skills and experience establishing effective working relationships with service users, managers, and colleagues
Analytical Skills
* Problem solving decision making relating to what information it is appropriate to divulge
* Responsibility for maintaining accurate records
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Hertfordshire Partnership University NHS Foundation Trust
£24,071 to £25,674 a year per annum pro rata
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