£21,412 - £21,758 per year (Grade 4A pro rata)
Campaign: none
Term Entry: Fixed term (Due to Vacancy Cover)
Type: Part time (30 hours per week)
Address: 47-49 Manorfield Road, Driffield, YO25 5JE
Job closes on 17 January
Interview date: To be confirmed
Service area: Locality Wellbeing and Safeguarding
The Lifeline & Responder Service are seeking to recruit a Lifeline Control Operator working in its dedicated control centre. The successful candidate will assist via call monitoring to make available twenty-four-hour support and security for elderly, disabled or otherwise vulnerable persons in their home. If you thrive under pressure and maintain a confident and resilient attitude in challenging situations, we would like to hear from you!
We are looking for a highly proactive and efficient individual with strong communication skills who can work effectively with others both within their immediate service, partnering services, and members of the community. You will be required to be adaptable, flexible with a positive can-do approach, and be able to show initiative.
A full working knowledge of answering calls in a control centre environment is desirable and providing excellent customer service is a must along with a full working knowledge of IT applications including Microsoft Office and service-specific software, although training is available for individuals who lack this experience/knowledge. The ability to interpret data to ensure the relevant standards are monitored and adhered to is extremely important in this role.
Good organisational skills, the ability to multitask, and attention to detail are vital as well as working within specific timescales. The successful applicant must be able to work to relevant quality standards, meeting set Key Performance Indicators and policies and procedures of the Local Authority.
This post is fixed term for 18 months, the hours will be 30 hrs working between the hours of 14:00 and 22:00 (on average 4 shifts per week - 7.5 hour shifts), this includes Bank holiday working but shifts may change with considerable notice depending on service demand.
The shifts worked are usually 06:00-14:00, 14:00-22:00 or 09:30-17:30 but these times can vary.
Working days for this role are:
Week 1 - Tuesday, Wednesday, Thursday and Friday
Week 2 - Monday, Tuesday, Saturday and Sunday.
If you already work for the council and have an Employee Self Service (ESS) account, please login to apply online using your ESS username and password.
Secondment
If you wish to apply for this role on a secondment basis please ensure you have sought approval from your line manager prior to submitting your application.
DBS/Medical check
This post is subject to an enhanced DBS clearance check.
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